High Touch Operations Manager

At Cisco Systems, we are seeking a highly skilled and motivated High Touch Operations Manager to join our dynamic team. As a global leader in networking and IT solutions, we are dedicated to providing our customers with the best possible service and support. As the High Touch Operations Manager, you will play a crucial role in ensuring that our customers receive exceptional service and support throughout their entire customer journey. We are looking for an individual with a proven track record of success in operations management, strong leadership skills, and a passion for delivering top-notch customer experiences. If you are looking for an exciting opportunity to make a significant impact at a leading technology company, we encourage you to apply for this position.

1. Oversee and manage all aspects of high touch operations, including customer service, technical support, and account management.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Lead and mentor a team of high touch operations professionals, providing guidance and support to ensure the team's success.
4. Collaborate with cross-functional teams to identify and address customer needs and concerns.
5. Develop and maintain relationships with key customers, acting as a trusted advisor and advocate for their needs.
6. Monitor and analyze key performance metrics to ensure high touch operations are meeting or exceeding set goals and targets.
7. Implement and maintain processes and procedures to ensure efficient and effective high touch operations.
8. Stay updated on industry trends and best practices to continuously improve high touch operations.
9. Identify and address any issues or challenges that may arise in high touch operations, working quickly to find solutions and prevent future occurrences.
10. Act as a liaison between customers and internal teams, providing clear communication and managing expectations.
11. Ensure compliance with company policies, procedures, and regulations.
12. Drive a culture of excellence and continuous improvement within the high touch operations team.
13. Collaborate with sales and marketing teams to develop strategies to drive customer acquisition and retention.
14. Prepare and present reports and updates on high touch operations to senior management.
15. Stay updated on Cisco's products and services to effectively support customer needs and provide product feedback to internal teams.

According to JobzMall, the average salary range for a High Touch Operations Manager in Research Triangle Park, Durham, NC, USA is $72,000-$120,000 per year. This may vary depending on the specific company, years of experience, and skills of the individual. Some companies may offer additional benefits such as bonuses, stock options, and other perks.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.