High Touch Operations Manager
Welcome to Cisco Systems, where innovative technology and exceptional talent come together to create cutting-edge solutions for our customers. We are currently seeking a dynamic and driven High Touch Operations Manager to join our team. In this role, you will lead a team of operations professionals to ensure a high level of customer satisfaction through efficient and effective delivery of services and solutions. We are looking for a highly motivated individual with strong leadership skills, a passion for customer success, and a deep understanding of operations processes. If you are ready to take on a challenging and rewarding role at one of the world's leading technology companies, then we want to hear from you!
- Lead and manage a team of operations professionals to ensure efficient and effective delivery of services and solutions to customers.
- Develop and implement strategies to maintain a high level of customer satisfaction.
- Effectively communicate with customers to understand their needs and provide appropriate solutions.
- Monitor and analyze operational processes to identify areas for improvement and implement solutions.
- Establish and maintain strong relationships with internal and external stakeholders.
- Develop and maintain standard operating procedures to ensure consistency and quality in service delivery.
- Train and mentor team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Collaborate with cross-functional teams to drive process improvements and optimize operational efficiency.
- Stay updated on industry trends and developments to identify potential opportunities for growth.
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
- Manage and report on key performance indicators to track team and individual performance.
- Drive a culture of continuous improvement and innovation within the team.
- Handle customer escalations and provide timely resolution to maintain customer satisfaction.
- Lead by example, demonstrating a strong work ethic, positive attitude, and a commitment to excellence.
Knowledge Of Cisco Products And Services: A High Touch Operations Manager At Cisco Systems Should Possess A Strong Understanding Of The Company's Products And Services To Effectively Manage Operations And Ensure Client Satisfaction.
Leadership Skills: The Candidate Should Have Experience In Leading And Managing A Team To Achieve Operational Goals And Drive Success. They Should Also Possess Strong Communication And Interpersonal Skills To Effectively Collaborate With Team Members And Stakeholders.
Project Management Expertise: The Role Requires The Individual To Handle Multiple Projects Simultaneously And Ensure Timely Delivery. Therefore, The Candidate Should Have A Proven Track Record Of Successfully Managing Projects And Meeting Deadlines.
Technical Proficiency: As A High Touch Operations Manager, The Candidate Should Have A Technical Background And Be Familiar With Networking And It Infrastructure. This Knowledge Will Help Them Understand And Resolve Any Technical Issues That May Arise.
Customer Service Orientation: The Candidate Should Have A Customer-Centric Approach And Be Committed To Providing Exceptional Service To Clients. This Involves Identifying And Addressing Client Needs, Managing Expectations, And Building Strong Relationships With Customers.
Strategic Planning
Project Management
Data Analysis
Communication
Time Management
Budget management
Team Leadership
Collaboration
Client Relations
Problem-Solving
Resource allocation
performance tracking
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a High Touch Operations Manager in Research Triangle Park, Durham, NC, USA is $80,000 - $130,000 per year. This range may vary based on the specific job responsibilities, level of experience, and company size. Some companies may offer additional benefits such as bonuses, stock options, and other perks that can also impact the overall compensation package for this role.
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Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
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