High Touch Engineer - Enterprise Networking

Welcome to Cisco Systems, a global leader in networking and technology solutions. We are seeking a highly skilled and experienced High Touch Engineer to join our Enterprise Networking team. In this role, you will be responsible for providing technical support and expertise to our enterprise clients, ensuring their networks are running smoothly and efficiently. As a High Touch Engineer, you will have the opportunity to work with cutting-edge technology and collaborate with a team of talented professionals. We are looking for someone who is passionate about delivering exceptional customer service and has a strong background in enterprise networking. If you possess excellent communication skills, a problem-solving mindset, and a desire to continuously learn and grow, we want to hear from you!

1. Provide technical support and expertise to enterprise clients for their networking needs.
2. Troubleshoot and resolve complex technical issues related to network infrastructure, including routers, switches, and firewalls.
3. Collaborate with cross-functional teams to ensure timely resolution of client issues.
4. Proactively monitor and maintain the performance of client networks to ensure maximum efficiency and uptime.
5. Conduct regular network assessments and make recommendations for improvements.
6. Stay up-to-date with the latest networking technologies and trends to provide innovative solutions to clients.
7. Communicate effectively with clients to understand their requirements and provide timely updates on issue resolution.
8. Document all network configurations and changes, as well as client interactions and resolutions.
9. Work closely with sales teams to identify opportunities for upselling and cross-selling networking solutions to clients.
10. Participate in team meetings and knowledge-sharing sessions to enhance technical skills and contribute to team growth.
11. Maintain a high level of customer satisfaction by providing exceptional customer service.
12. Adhere to company policies and procedures, as well as industry best practices, to ensure network security and compliance.
13. Continuously seek opportunities for professional development and self-improvement.

According to JobzMall, the average salary range for a High Touch Engineer - Enterprise Networking in Bengaluru, Karnataka, India is between ₹700,000 and ₹1,200,000 per year. This range may vary depending on the specific company, level of experience, and skills of the individual.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.