Customer Success Specialist (CSS) - Security (Duo/Umbrella)
Welcome to Cisco Systems, a leading global technology company dedicated to advancing the future of communication and connectivity. Our team is currently seeking a highly motivated and customer-centric individual to join us as a Customer Success Specialist (CSS) specializing in security, specifically Duo and Umbrella. As a CSS, you will play a crucial role in ensuring the success of our clients by providing them with top-notch support and guidance in utilizing our security products. We are looking for a team player who is passionate about delivering exceptional customer service and has experience with Duo and Umbrella. If you are ready to join a dynamic and innovative team, we would love to hear from you!
- Serve as the main point of contact for clients using Cisco's security products, specifically Duo and Umbrella.
- Provide excellent customer service by promptly responding to client inquiries and resolving any issues or concerns.
- Conduct product demonstrations and trainings for clients, ensuring they are equipped with the necessary knowledge to effectively use our security products.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues for clients.
- Proactively identify opportunities to improve client experience and work towards implementing solutions.
- Stay up-to-date on industry trends and advancements in security technology to effectively communicate and educate clients.
- Maintain accurate records of client interactions and provide regular reports on customer feedback.
- Foster strong relationships with clients to drive retention and identify opportunities for upselling or cross-selling.
- Act as a subject matter expert on Duo and Umbrella products, providing insights and recommendations to both internal teams and clients.
- Continuously improve processes and procedures to enhance the overall customer experience.
Knowledge Of Duo And Umbrella Security Platforms: The Css Should Have A Strong Understanding Of The Duo And Umbrella Security Platforms, Including Their Features, Functionalities, And Best Practices.
Technical Expertise: The Ideal Candidate Should Possess A Strong Technical Background And Be Familiar With Security Concepts Such As Authentication, Encryption, And Network Security Protocols.
Customer Service Skills: As A Css, The Individual Will Be Responsible For Providing Exceptional Customer Service. They Should Have Excellent Communication Skills, Be Able To Troubleshoot And Resolve Issues Efficiently, And Have A Customer-Centric Mindset.
Experience In Cybersecurity: A Css Should Have Previous Experience In The Cybersecurity Industry, Preferably In Roles Such As Technical Support, Network Security, Or Information Security.
Certifications: Certifications Such As Cisco Certified Network Associate (Ccna) Security, Certified Information Systems Security Professional (Cissp), Or Certified Information Security Manager (Cism) Are Highly Desirable For This Role And Demonstrate A Strong Understanding Of Security Principles And Practices.
Training
Troubleshooting
Account Management
Communication
Time Management
Product knowledge
customer service
Relationship Building
Problem-Solving
Adaptability
Consultation
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
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Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.
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