Customer Success Executive

As a Customer Success Executive at Cisco Systems, you will be responsible for creating lasting relationships with customers, ensuring they achieve their desired outcomes through the use of Cisco technologies. You will be the primary contact for customers, troubleshooting issues, providing technical and product support, and driving customer satisfaction.The ideal candidate for this role will have a strong background in customer service and experience with Cisco products. You must be well-versed in problem-solving and have excellent communication skills. You must be comfortable working in a fast-paced environment and have the ability to work both independently and as part of a team. You must be passionate about helping customers succeed and have a proven track record of delivering superior customer service. As a Customer Success Executive, you will be an integral part of Cisco Systems' success.

Responsibilities: • Develop and maintain relationships with customers to ensure customer satisfaction and loyalty • Troubleshoot customer issues and provide technical and product support • Identify opportunities to improve customer support processes and procedures • Coordinate with internal teams to resolve customer issues and develop solutions • Respond to customer inquiries in a timely and effective manner • Monitor customer usage of Cisco products and services • Work independently and as part of a team to meet customer objectives • Ensure customer success through the use of Cisco technologies • Maintain a high level of customer service by providing excellent customer service and support • Proactively identify customer needs and develop solutions to meet those needs • Track customer satisfaction and identify areas of improvement • Assist in the development and execution of customer success strategies • Keep abreast of emerging trends and technologies in the customer service industry

According to JobzMall, the average salary range for a Customer Success Executive in Austin, TX, USA is $49,000 to $74,000 per year. This range can vary depending on experience, education, company, and other factors.

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.