Cisco Systems

Customer Experience Principal

Cisco Systems
Feltham, UK
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about creating exceptional customer experiences and driving business success? Look no further than Cisco Systems! We are seeking a dynamic and innovative Customer Experience Principal to lead our team in delivering world-class support and service to our valued clients. As a Customer Experience Principal, you will play a critical role in shaping and executing our customer experience strategies, while building strong relationships with key stakeholders. If you are a customer-centric leader with a strong background in technology and a proven track record of driving customer satisfaction, we want to hear from you. Join us and be a part of revolutionizing the way businesses connect, communicate, and collaborate with Cisco Systems.

  1. Develop and implement customer experience strategies to ensure exceptional service delivery and drive business success.
  2. Lead a team of customer experience professionals, providing guidance, mentoring, and coaching to maximize their performance and growth.
  3. Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to understand their needs and provide tailored solutions.
  4. Monitor and analyze customer feedback and data to identify areas for improvement and drive continuous service enhancements.
  5. Collaborate with cross-functional teams to develop and implement processes and tools to streamline and improve customer experience.
  6. Stay updated on industry trends and best practices to ensure Cisco Systems remains at the forefront of customer experience excellence.
  7. Act as an advocate for the customer within the organization, advocating for their needs and driving customer-centric initiatives.
  8. Develop and maintain metrics and KPIs to track customer satisfaction and report to stakeholders on a regular basis.
  9. Act as a subject matter expert on Cisco Systems' products and services, providing insights and recommendations for improvement based on customer interactions.
  10. Drive a culture of customer obsession within the organization, promoting a customer-centric mindset and approach in all aspects of the business.
Where is this job?
This job is located at Feltham, UK
Job Qualifications

  • Extensive Experience In Customer Service And Support: The Ideal Candidate Should Have A Strong Background In Customer Service And Support, With A Proven Track Record Of Successfully Managing Customer Relationships And Delivering Exceptional Customer Experiences.

  • In-Depth Knowledge Of Cisco Products And Solutions: The Customer Experience Principal Should Have A Deep Understanding Of Cisco's Products And Solutions, As Well As The Ability To Effectively Communicate Technical Information To Customers.

  • Strong Leadership And Project Management Skills: This Role Requires The Ability To Lead And Manage Cross-Functional Teams To Drive Customer Experience Initiatives. The Candidate Should Have Experience In Project Management, With The Ability To Prioritize Tasks And Meet Deadlines.

  • Excellent Communication And Interpersonal Skills: As A Key Liaison Between Customers And Internal Teams, The Customer Experience Principal Must Possess Excellent Communication And Interpersonal Skills To Effectively Manage Relationships And Resolve Customer Issues.

  • Analytical And Strategic Thinking: The Ideal Candidate Should Be Able To Analyze Data And Customer Feedback To Identify Trends And Opportunities For Improvement. They Should Also Have A Strategic Mindset To Develop And Implement Effective Customer Experience Strategies.

Required Skills

  • Process Improvement

  • Project Management

  • Data Analysis

  • Communication

  • Leadership

  • Relationship Management

  • Collaboration

  • Training and Development

  • Strategic Thinking

  • Problem-Solving

  • Stakeholder engagement

  • Customer-Centric

Soft Skills

  • Communication

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Experience Principal in Feltham, UK is between £50,000-£70,000 per year. This can vary depending on the size and industry of the company, as well as the experience and skills of the individual. Some companies may also offer additional benefits and bonuses.

Additional Information
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 27th, 2025
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

Frequently asked questions
More Jobs From Cisco Systems

View All Cisco Systems jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started