Cisco Systems

Customer Delivery Technical Leader

Cisco Systems
Fulton, MD, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Cisco Systems – a leading global technology company that is dedicated to changing the way the world works, lives, plays, and learns. We are seeking a passionate and dynamic individual to join our team as a Customer Delivery Technical Leader. In this role, you will play a crucial role in delivering high-quality technical solutions to our valued customers. As a customer-focused leader, you will be responsible for leading a team of technical professionals and ensuring that all customer delivery projects are completed successfully and on time. If you are a natural problem solver with strong technical expertise and excellent leadership skills, we want to hear from you! Join us in shaping the future of technology and making a positive impact in the world.

  1. Lead a team of technical professionals to deliver high-quality technical solutions to customers.
  2. Ensure that all customer delivery projects are completed successfully and on time.
  3. Act as the main point of contact for customers during the delivery process, addressing any concerns or issues that may arise.
  4. Collaborate with cross-functional teams to identify and resolve technical problems and ensure the smooth execution of projects.
  5. Develop and maintain strong relationships with customers, understanding their needs and providing proactive solutions.
  6. Mentor and coach team members to improve their technical skills and deliver exceptional customer service.
  7. Continuously monitor and improve delivery processes to enhance efficiency and customer satisfaction.
  8. Keep up-to-date with industry trends and advancements in technology to provide innovative solutions to customers.
  9. Communicate regularly with management and provide updates on project progress and customer feedback.
  10. Act as a brand ambassador for Cisco Systems, promoting our values and commitment to changing the world through technology.
Where is this job?
This job is located at Fulton, MD, USA
Job Qualifications

  • Technical Expertise: The Ideal Candidate For A Customer Delivery Technical Leader Position At Cisco Systems Should Possess A Deep Understanding Of Networking Technologies, Including Routing, Switching, And Wireless. They Should Also Have A Strong Background In Network Security And Cloud Computing.

  • Project Management Skills: As A Customer Delivery Technical Leader, The Candidate Should Have Extensive Experience In Managing Large-Scale Projects, Including Planning, Organizing, And Coordinating Resources To Ensure Successful Delivery And Implementation Of Solutions For Customers.

  • Communication And Interpersonal Skills: Excellent Communication Skills, Both Verbal And Written, Are Essential For This Role. The Candidate Should Be Able To Effectively Communicate With Cross-Functional Teams, Customers, And Stakeholders To Drive Alignment And Resolve Any Issues That May Arise.

  • Leadership Abilities: A Customer Delivery Technical Leader Should Have Proven Leadership Skills, With The Ability To Inspire And Motivate A Team To Achieve Results. They Should Also Possess Strong Decision-Making Skills And The Ability To Handle Challenging Situations With Composure.

  • Customer Focus: At Cisco Systems, The Customer Is At The Center Of Everything We Do. The Ideal Candidate Should Have A Customer-Centric Mindset And The Ability To Understand And Anticipate Customer Needs. They Should Also Be Able To Build Strong Relationships With Customers To Drive Customer Satisfaction And Loyalty.

Required Skills

  • Risk Management

  • Quality Assurance

  • Project Management

  • Communication

  • Time Management

  • customer service

  • Team Leadership

  • Collaboration

  • Training and Development

  • Strategic Thinking

  • Problem-Solving

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Delivery Technical Leader in Fulton, MD, USA is $100,000-$130,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company.

Additional Information
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 27th, 2025
Apply BeforeMay 22nd, 2025
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About Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

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