Cisco Systems

Cisco Meraki- Network Support Engineer (English Speaking - Mexico City)

Cisco Systems
Mexico City, CDMX, Mexico
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to the world of Cisco Systems, where innovation meets connectivity. We are currently seeking a highly motivated and skilled Network Support Engineer to join our team in Mexico City. As a Network Support Engineer at Cisco Meraki, you will play a crucial role in providing technical support to our English-speaking customers in Mexico City. We are looking for a passionate individual with a strong understanding of networking principles and experience in troubleshooting network issues. If you are a team player with excellent communication skills and a drive to continuously learn and grow, we want you to be a part of our dynamic and talented team. Join us and be a part of shaping the future of networking technology.

  1. Provide technical support to English-speaking customers in Mexico City for Cisco Meraki products.
  2. Troubleshoot and resolve network issues in a timely and efficient manner.
  3. Collaborate with team members to ensure customer satisfaction and problem resolution.
  4. Continuously expand knowledge of networking principles and stay up-to-date with new technology developments.
  5. Communicate effectively with customers to identify and understand their needs.
  6. Document and track all customer interactions and resolutions.
  7. Contribute to the development of support processes and procedures.
  8. Work closely with other teams within Cisco to escalate and resolve complex issues.
  9. Analyze and troubleshoot network configurations, protocols, and hardware.
  10. Train and mentor junior team members as needed.
  11. Provide on-call support as part of a rotating schedule.
  12. Identify opportunities for process improvement and contribute to the success of the team.
  13. Maintain a positive and professional attitude while representing Cisco Systems.
  14. Keep track of customer feedback and escalate to management as needed.
  15. Attend training sessions and continuously improve technical skills and knowledge.
Where is this job?
This job is located at Mexico City, CDMX, Mexico
Job Qualifications

  • In-Depth Knowledge Of Cisco Meraki Networking Technologies: The Ideal Candidate Should Have A Strong Understanding Of Cisco Meraki Networking Technologies, Including Routing, Switching, Wireless, And Security. This Includes Experience With Meraki Dashboard And Api As Well As Troubleshooting And Configuring Meraki Devices.

  • Proficiency In English And Spanish: As This Position Specifically Requires English-Speaking Skills For The Mexico City Location, The Candidate Should Be Fluent In Both English And Spanish. This Is Necessary For Effective Communication With Colleagues, Clients, And Vendors.

  • Cisco Certifications: A Cisco Meraki Network Support Engineer Should Possess Relevant Cisco Certifications, Such As Ccna, Ccnp, Or Ccie. These Certifications Demonstrate A High Level Of Expertise And Knowledge In Cisco Networking Technologies.

  • Experience In Network Support And Troubleshooting: The Candidate Should Have A Proven Track Record Of Providing Technical Support And Troubleshooting For Complex Network Issues. This Includes Identifying And Resolving Problems, As Well As Providing Proactive Solutions To Prevent Future Issues.

  • Strong Customer Service Skills: As A Network Support Engineer, The Candidate Will Be Interacting With Customers On A Regular Basis. Therefore, Excellent Customer Service Skills, Including The Ability To Communicate Effectively And Professionally, Are Essential For Success In This Role.

Required Skills

  • Network Security

  • Firewall configuration

  • Network troubleshooting

  • Wireless Networking

  • Network optimization

  • Network Monitoring

  • Traffic

  • Lan/Wan Management

  • Routing & Switching

  • Cisco Meraki Technology

  • Cloud-Based Networking

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Cisco Meraki- Network Support Engineer (English Speaking - Mexico City) in Mexico City, CDMX, Mexico is $35,000 to $60,000 USD per year. This salary range can vary based on factors such as experience, education, and location.

Additional Information
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesSpanish
Job PostedMarch 27th, 2025
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

Frequently asked questions
More Jobs From Cisco Systems

View All Cisco Systems jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started