Cisco Systems

Analyst Relations Manager, Customer Experience

Cisco Systems

San Jose, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about building and maintaining strong relationships with industry analysts? Are you looking for a role that allows you to drive customer experience initiatives through collaboration with top technology analysts? If so, we have an exciting opportunity for you as an Analyst Relations Manager on our Customer Experience team at Cisco Systems.In this role, you will be responsible for developing and executing strategic analyst relations plans to support our customer experience objectives. You will work closely with internal stakeholders and industry analysts to promote our customer experience solutions and drive positive perception in the market. We are seeking a self-motivated and results-driven individual with excellent communication and relationship-building skills. If you have a deep understanding of the technology industry and a track record of success in analyst relations, we would love to hear from you.

  1. Develop and execute strategic analyst relations plans to support customer experience objectives.
  2. Build and maintain strong relationships with industry analysts.
  3. Collaborate with top technology analysts to drive customer experience initiatives.
  4. Work closely with internal stakeholders to promote customer experience solutions and drive positive perception in the market.
  5. Conduct ongoing research and analysis on industry trends and analyst insights to inform strategy.
  6. Plan and coordinate analyst briefings, inquiries, and other interactions.
  7. Prepare briefing materials and messaging for analyst engagements.
  8. Monitor and track analyst coverage and provide regular reports to internal stakeholders.
  9. Manage budgets and resources for analyst relations activities.
  10. Represent the company at industry events and conferences.
  11. Act as a liaison between internal teams and analysts, ensuring alignment and consistency of messaging.
  12. Continuously evaluate and improve the effectiveness of analyst relations strategies and tactics.
  13. Stay up-to-date on industry news and developments to inform analyst relations strategy.
  14. Maintain a deep understanding of the company's products, services, and overall business strategy.
  15. Communicate and advocate for the company's vision, strategy, and goals to industry analysts.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
  • Bachelor's Degree In Marketing, Communications, Business Administration, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Analyst Relations, Customer Experience, Or A Similar Role Within The Technology Industry.

  • Strong Understanding Of Industry Analyst Landscape, Including Key Firms And Influencers.

  • Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Industry Analysts And Internal Stakeholders.

  • Proven Track Record Of Successfully Driving Analyst Engagement And Leveraging Analyst Insights To Enhance Customer Experience Strategies.

Required Skills
  • Communication Skills

  • Data Analysis

  • Event Planning

  • Relationship Building

  • Market analysis

  • Strategic Thinking

  • Stakeholder management

  • brand awareness

  • Competitive intelligence

  • Customer Insights

  • Influencer Engagement

Soft Skills
  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Analyst Relations Manager, Customer Experience in San Jose, CA, USA is $137,000 - $167,000 per year. This range can vary based on factors such as experience, education, and specific job duties.

Additional Information
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 24th, 2024
Apply BeforeJuly 20th, 2025
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About Cisco Systems

Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley. Cisco develops, manufactures and sells networking hardware, telecommunications equipment and other high-technology services and products.

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