ChromaDex

Customer Care Agent

ChromaDex

10900 Wilshire Blvd, Los Angeles, CA 90024, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

In this role, the Customer Care Agent is primarily responsible for working in the call center department, interacting with customers on the phone and via chat and email with an emphasis on responding to customers regarding their Social Media messages in order to improve their experience. Engage with customers on the phone, via chat, email and Social Media to ensure an optimal experience. Escalate issues as necessary or direct customers to the appropriate parties and/or navigating through the website as needed. Effectively communicate and coordinate with other departments (sales, consumer loyalty) during all steps of the ordering process from inception to completion.

Where is this job?
This job is located at 10900 Wilshire Blvd, Los Angeles, CA 90024, USA
Job Qualifications
  • 1+ years of experience in data entry, customer service or general administrative field

  • Ability to work independently with minimal supervision as well as in a team oriented environment

  • Ability to multi-task and adapt to fast paced environments

  • Experience with Zendesk or other similar CRM software

Required Skills
  • Time Management

  • Analytical skills

  • Presentation skills

  • Customer Service skills

  • Phone skills

Soft Skills
  • Problem Solving

  • Verbal communication

  • Detail Oriented

  • written communication

  • Results driven

  • Self-Driven

Compensation

According to JobzMall, the average salary range for a Customer Care Agent in 10900 Wilshire Blvd, Los Angeles, CA 90024, USA is between $26,229 and $50,022 per year. This range depends on factors such as experience, certification, and other qualifications.

Additional Information
ChromaDex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 16th, 2021
Apply BeforeJuly 20th, 2025
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About ChromaDex

ChromaDex Corp. is devoted to improving the way people age. ChromaDex scientists partner with leading universities and research institutions worldwide to uncover the full potential of NAD and identify and develop novel, science-based ingredients, led by our direct to consumer supplement, TRU NIAGEN®.

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