
Customer Care Agent
In this role, the Customer Care Agent is primarily responsible for working in the call center department, interacting with customers on the phone and via chat and email with an emphasis on responding to customers regarding their Social Media messages in order to improve their experience. Engage with customers on the phone, via chat, email and Social Media to ensure an optimal experience. Escalate issues as necessary or direct customers to the appropriate parties and/or navigating through the website as needed. Effectively communicate and coordinate with other departments (sales, consumer loyalty) during all steps of the ordering process from inception to completion.
1+ years of experience in data entry, customer service or general administrative field
Ability to work independently with minimal supervision as well as in a team oriented environment
Ability to multi-task and adapt to fast paced environments
Experience with Zendesk or other similar CRM software
Time Management
Analytical skills
Presentation skills
Customer Service skills
Phone skills
Problem Solving
Verbal communication
Detail Oriented
written communication
Results driven
Self-Driven
According to JobzMall, the average salary range for a Customer Care Agent in 10900 Wilshire Blvd, Los Angeles, CA 90024, USA is between $26,229 and $50,022 per year. This range depends on factors such as experience, certification, and other qualifications.
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