Customer Support Representative

1828 Walnut St, Kansas City, MO 64108, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

As a Customer Support Representative, you are the voice of ChowNow, helping our restaurants and diners have a positive experience via the phone, email, and our online chat feature. Consistently handle customer inquiries within set SLAs. Prioritize and escalate issues in way that focuses on the most critical customer needs. Complete all scheduled pieces of training with CS Managers and other ChowNow trainers to learn how to use all internal tools and how each of the features of the product work, including basic features as well as all add-on features. Proactively identify, pilot and implement ways to increase efficiency in Customer Support processes; assess results and refine.

Where is this job?

This job is located at 1828 Walnut St, Kansas City, MO 64108, USA

Job Qualifications

Ability to work some holidays and weekends.
Past experience in technical customer service (email, phone, chat or live) is definitely a plus, but not required.
Available to begin a shift as early as 6:00am and end as late as 10:00pm.

Required Skills

Time Management
Presentation skills
Customer Service skills
Record keeping

Soft Skills

Multitasking
Verbal communication
Detail Oriented
written communication
Results driven
Self-Motivated

Compensation

According to JobzMall, the average salary range for a Customer Support Representative in 1828 Walnut St, Kansas City, MO 64108, USA is between $22,000 and $38,000 per year. The salary range can vary depending on the company, qualifications, experience, and other factors.

Additional Information

ChowNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 16th, 2021

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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