
Technology Support Lead - Enterprise Software Asset Management
Welcome to Chase Bank, where we strive to provide our customers with the best banking experience through innovative technology solutions. We are currently seeking a highly skilled Technology Support Lead to join our Enterprise Software Asset Management team. As a leader in this role, you will play a vital role in managing our software assets and ensuring their efficient use across the organization. This is an exciting opportunity for someone with a strong technical background and a passion for driving process improvements. If you are a driven and dedicated individual with exceptional leadership skills, we want to hear from you!
- Oversee the management of all software assets for the organization.
- Develop and implement strategies for efficient software usage and cost savings.
- Lead a team of technology support specialists to ensure timely and effective resolution of software-related issues.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Conduct regular audits to ensure compliance with software licensing agreements.
- Stay updated on industry trends and advancements in technology to make recommendations for software upgrades or replacements.
- Develop and maintain relationships with software vendors to negotiate pricing and contracts.
- Create and maintain comprehensive documentation for software assets and related processes.
- Train and mentor team members on software asset management best practices.
- Collaborate with IT security and compliance teams to ensure software assets are compliant with regulations and policies.
- Identify and resolve any software-related risks or vulnerabilities.
- Communicate regularly with upper management on software asset management initiatives and progress.
- Monitor and report on key performance indicators related to software asset management.
- Stay updated on company policies and procedures related to software asset management and ensure their implementation.
- Act as a liaison between the Enterprise Software Asset Management team and other departments within the organization.
In-Depth Knowledge Of Enterprise Software Asset Management Systems: The Technology Support Lead Must Have A Thorough Understanding Of The Software Asset Management Systems Used At Chase Bank, Including Their Functionalities, Integrations, And Best Practices.
Advanced Technical Skills: The Individual Must Possess Advanced Technical Skills, Such As Programming Languages, Database Management, And Cloud Computing, To Effectively Manage And Troubleshoot Complex Software Systems.
Experience In Team Management: As A Lead Role, The Individual Must Have Experience In Managing And Leading A Team Of Technology Support Professionals, Including Assigning Tasks, Providing Guidance, And Evaluating Performance.
Strong Communication And Interpersonal Skills: Effective Communication And Interpersonal Skills Are Essential For A Technology Support Lead To Collaborate With Cross-Functional Teams, Understand User Needs, And Address Any Technical Issues Or Concerns.
Project Management Experience: The Technology Support Lead Should Have Experience In Project Management, Including Planning, Budgeting, And Executing Software Asset Management Projects To Ensure Timely And Successful Completion.
Change Management
Project Management
Vendor Management
Contract Negotiation
Budget management
Reporting
Risk assessment
Asset tracking
Problem-Solving
Technical Troubleshooting
License Compliance
Software Lifecycle Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technology Support Lead - Enterprise Software Asset Management in San Antonio, TX, USA is $90,000-$120,000 per year. However, this can vary depending on the specific company, experience level, and other factors such as bonuses and benefits. It is recommended to research the specific job and company to get a more accurate salary range.
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JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.

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