Chase Bank

Premier Client Support Specialist - Technology Support

Chase Bank
Boston, MA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a customer service expert with a passion for technology? Do you thrive in a fast-paced and dynamic work environment? Look no further, Chase Bank is seeking a Premier Client Support Specialist to join our Technology Support team. As a Premier Client Support Specialist, you will have the opportunity to deliver exceptional service and technical support to our most valued clients. We are looking for candidates who are highly knowledgeable in technology, customer-focused, and possess excellent communication skills. If you are ready to take on new challenges and make a valuable impact, we invite you to apply for this exciting role.

  1. Provide exceptional customer service and technical support to premier clients of Chase Bank.
  2. Utilize extensive knowledge of technology to troubleshoot and resolve client issues effectively and efficiently.
  3. Maintain a high level of professionalism and customer focus in all interactions with clients.
  4. Collaborate with team members to identify and implement solutions for complex technical issues.
  5. Communicate with clients via phone, email, and other channels to gather information and provide updates on issue resolution.
  6. Stay updated on the latest technology and industry trends to provide clients with the most up-to-date solutions.
  7. Act as a subject matter expert for clients and internal teams on Chase Bank's technology products and services.
  8. Document client interactions and resolutions accurately and thoroughly.
  9. Proactively identify opportunities to improve the customer service experience and provide feedback to the team.
  10. Meet and exceed performance metrics for customer satisfaction, response time, and issue resolution.
  11. Adhere to all company policies and procedures, including security and confidentiality guidelines.
  12. Participate in ongoing training and development to enhance technical skills and knowledge.
  13. Collaborate with other departments and teams to escalate and resolve complex client issues.
  14. Maintain a positive and professional attitude in a fast-paced and dynamic work environment.
  15. Continuously strive to improve processes and procedures to enhance the overall client experience.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Extensive Technical Knowledge: A Premier Client Support Specialist Must Possess A Strong Understanding Of Various Technology Platforms And Systems, Including Hardware And Software. This Includes Being Proficient In Troubleshooting Technical Issues And Providing Solutions To Clients.

  • Excellent Communication Skills: As A Primary Point Of Contact For Clients, A Premier Client Support Specialist Must Have Exceptional Communication Skills, Both Written And Verbal. This Includes The Ability To Clearly Explain Technical Concepts And Solutions To Clients In A Professional And Friendly Manner.

  • Customer Service Experience: The Role Of A Premier Client Support Specialist Is To Provide High-Quality Customer Service To Clients. Therefore, Candidates Should Have Previous Experience In A Customer Service Role, Preferably In The Technology Field.

  • Problem-Solving Skills: Clients May Present Complex And Challenging Technical Issues, And A Premier Client Support Specialist Must Be Able To Think Critically And Creatively To Find Solutions. This Requires Strong Problem-Solving Skills And The Ability To Adapt To Different Situations.

  • Time Management And Multitasking Abilities: Working As A Premier Client Support Specialist Requires The Ability To Manage Multiple Tasks And Prioritize Effectively. Candidates Should Be Able To Handle A High Volume Of Client Inquiries While Maintaining Quality And Meeting Deadlines. Time Management And Multitasking Skills Are Essential For Success In This Role.

Required Skills

  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Software Proficiency

  • Technical Troubleshooting

  • Knowledge Of Banking Systems

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Premier Client Support Specialist - Technology Support in Boston, MA, USA is $68,000 to $90,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the specialist is working in. Some companies may also offer additional benefits such as bonuses, commissions, and other perks.

Additional Information
Chase Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 1st, 2024
Apply BeforeOctober 17th, 2025
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About Chase Bank

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.

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