Chase Bank

Credit Card Customer Service Account Specialist I

Chase Bank
Heathrow, FL 32746, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Chase Bank, where we pride ourselves on providing exceptional customer service and innovative financial solutions. We are currently seeking a highly motivated and customer-focused individual to join our team as a Credit Card Customer Service Account Specialist I. In this role, you will have the opportunity to assist our valued customers with their credit card accounts, resolving any inquiries or issues they may have. We are looking for someone who is passionate about delivering top-notch service, has excellent communication skills, and is eager to grow within our organization. If you have a strong attention to detail and are committed to providing an exceptional customer experience, we encourage you to apply for this exciting opportunity.

  1. Greet and welcome customers to Chase Bank in a friendly and professional manner.
  2. Provide exceptional customer service by actively listening to and addressing customers' inquiries and concerns regarding their credit card accounts.
  3. Follow company protocols and procedures to accurately and efficiently resolve customer issues.
  4. Educate customers on available financial solutions and services.
  5. Maintain a thorough understanding of all credit card products and services offered by Chase Bank.
  6. Utilize computer systems and tools to accurately document customer interactions and account information.
  7. Collaborate with other team members and departments to ensure timely and effective resolution of customer issues.
  8. Stay updated on industry trends, best practices, and compliance regulations related to credit card customer service.
  9. Proactively identify and escalate potential issues to management.
  10. Continuously seek opportunities to improve and streamline customer service processes.
  11. Maintain a positive and professional demeanor while interacting with customers.
  12. Meet and exceed performance metrics and goals set by the company.
  13. Attend training sessions and workshops to enhance product knowledge and customer service skills.
  14. Uphold Chase Bank's values of integrity, teamwork, and excellence in all interactions with customers and colleagues.
  15. Take on additional responsibilities and projects as assigned by management.
Where is this job?
This job is located at Heathrow, FL 32746, USA
Job Qualifications

  • Excellent Communication Skills: As A Credit Card Customer Service Account Specialist, It Is Essential To Have Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Resolve Their Inquiries.

  • Knowledge Of Credit Card Industry: A Solid Understanding Of Credit Card Products, Services, And Industry Regulations Is Crucial For This Role. This Includes Knowledge Of Credit Card Terms, Fees, Interest Rates, And Fraud Prevention Measures.

  • Customer Service Experience: Prior Experience In Customer Service, Preferably In The Banking Or Financial Services Industry, Is Highly Desirable For This Position. This Will Demonstrate The Ability To Handle Customer Inquiries And Provide Satisfactory Solutions.

  • Strong Problem-Solving Skills: The Ability To Analyze Complex Issues And Provide Efficient Solutions Is A Key Requirement For This Role. A Credit Card Customer Service Account Specialist Must Possess Strong Critical Thinking Skills And Be Able To Work Independently To Resolve Customer Issues.

  • Attention To Detail: As A Credit Card Customer Service Account Specialist, Attention To Detail Is Crucial To Ensure Accuracy In Processing Customer Transactions And Maintaining Customer Records. This Includes The Ability To Multitask And Manage Time Effectively To Meet Strict Deadlines.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Financial Knowledge

  • Organ

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Credit Card Customer Service Account Specialist I in Heathrow, FL 32746, USA is $32,000 to $40,000 per year. This may vary depending on the specific company, level of experience, and additional qualifications.

Additional Information
Chase Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 25th, 2025
Apply BeforeApril 11th, 2026
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About Chase Bank

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.

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