Chase Bank

Credit Card Customer Service Account Specialist

Chase Bank

Chicago, IL, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

"Welcome to Chase Bank, where we strive to provide exceptional customer service and financial solutions to our valued clients. We are currently seeking a highly motivated individual to join our team as a Credit Card Customer Service Account Specialist. In this role, you will have the opportunity to assist our customers with their credit card accounts, ensuring their satisfaction and promoting long-term relationships with our bank. To excel in this position, you will need to possess strong communication skills, a positive attitude, and a passion for helping others. If you are ready to utilize your skills and be a part of a dynamic team, we encourage you to apply for this exciting opportunity at Chase Bank."

  1. Provide exceptional customer service to clients of Chase Bank.
  2. Assist customers with their credit card accounts and resolve any issues or concerns they may have.
  3. Build and maintain strong relationships with clients to promote long-term loyalty to the bank.
  4. Utilize effective communication skills to effectively address customer inquiries and concerns.
  5. Demonstrate a positive attitude and a passion for helping others in all interactions with customers.
  6. Work collaboratively with team members to ensure a seamless and efficient customer service experience.
  7. Stay up-to-date on Chase Bank's products and services in order to provide accurate information to customers.
  8. Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
  9. Follow bank policies and procedures to ensure compliance with industry regulations and standards.
  10. Continuously seek opportunities to improve customer service processes and provide feedback to management.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications
  • Excellent Communication Skills: A Credit Card Customer Service Account Specialist At Chase Bank Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers To Resolve Their Concerns And Inquiries.

  • Strong Knowledge Of Credit Card Products: Candidates For This Role Must Have A Thorough Understanding Of Chase Bank's Credit Card Products, Their Features, And Benefits To Assist Customers In Making Informed Decisions.

  • Problem-Solving Abilities: As A Credit Card Customer Service Account Specialist, Individuals Must Be Able To Think Critically And Find Effective Solutions To Resolve Complex Customer Issues Or Complaints.

  • Customer Service Experience: Prior Experience In A Customer Service Role Is Crucial For This Position. Candidates Must Have A Proven Track Record Of Delivering Exceptional Customer Service And Be Able To Handle Difficult Situations With Poise And Professionalism.

  • Attention To Detail: Attention To Detail Is A Must For A Credit Card Customer Service Account Specialist At Chase Bank. They Must Accurately Process And Document Customer Information, Transactions, And Inquiries To Ensure A High Level Of Accuracy And Compliance With Company Policies And Procedures.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Negotiation

  • Conflict Resolution

  • customer service

  • Empathy

  • Problem-Solving

  • Fraud detection

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Credit Card Customer Service Account Specialist in Chicago, IL, USA is between $33,000 and $55,000 per year. This range may vary depending on the specific company, level of experience, and job responsibilities. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits. Additionally, location and cost of living in Chicago may also impact the salary range for this position.

Additional Information
Chase Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 30th, 2024
Apply BeforeAugust 19th, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Chase Bank

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started