Credit Card Customer Service Account Specialist

Are you a customer service rockstar with a passion for providing exceptional support to credit card holders? Do you thrive in a fast-paced environment and enjoy problem-solving to ensure customer satisfaction? If so, we have the perfect opportunity for you as a Credit Card Customer Service Account Specialist at Chase Bank.As a member of our team, you will be responsible for providing top-notch customer service to our credit card customers, assisting with account inquiries, and resolving any issues that may arise. We are looking for individuals who are dedicated, detail-oriented, and have excellent communication skills. If you have a positive attitude and a strong desire to help others, we want you on our team!

1. Provide exceptional customer service to credit card holders by responding to inquiries and resolving issues in a timely and professional manner.
2. Maintain a thorough understanding of Chase Bank's credit card products and policies to accurately assist customers.
3. Utilize problem-solving skills to address and resolve customer concerns, escalating issues to management when necessary.
4. Document all customer interactions and inquiries accurately and efficiently in the customer service database.
5. Collaborate with other team members and departments to ensure a seamless customer experience.
6. Stay up-to-date on industry trends and changes in credit card regulations to provide accurate information to customers.
7. Meet or exceed performance goals, including customer satisfaction ratings, call resolution times, and adherence to company policies and procedures.
8. Proactively identify opportunities to improve the customer experience and recommend process improvements to management.
9. Uphold a positive and professional attitude at all times, representing the Chase Bank brand with integrity and excellence.
10. Participate in ongoing training and development to enhance skills and knowledge in credit card products and customer service best practices.

According to JobzMall, the average salary range for a Credit Card Customer Service Account Specialist in Los Angeles, CA, USA is between $33,000 and $50,000 per year. This range may vary depending on the specific job duties, experience level, and company. Some positions may also offer bonuses or commission opportunities. It is best to research specific job listings to get a more accurate salary range.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.