Collections Supervisor

Welcome to Chase Bank, where we strive to provide exceptional financial services to our customers. We are currently seeking a highly motivated and experienced Collections Supervisor to join our team. As a Collections Supervisor, you will play a crucial role in overseeing our collections department and ensuring timely and effective resolution of delinquent accounts. We are looking for a dynamic individual with strong leadership skills and a passion for providing excellent customer service. If you have a proven track record in collections management and are ready to take on a new challenge, we encourage you to apply.

1. Oversee the day-to-day operations of the collections department and ensure that all collections activities are conducted in compliance with company policies and procedures.
2. Monitor and analyze collection metrics to identify areas for improvement and develop strategies to increase efficiency and effectiveness.
3. Lead, train, and mentor a team of collections agents to ensure they are equipped with the necessary skills and knowledge to successfully collect on delinquent accounts.
4. Conduct performance evaluations and provide regular feedback and coaching to collections agents to maintain high levels of productivity and quality.
5. Develop and implement collection strategies to minimize losses and maximize recoveries.
6. Collaborate with other departments, such as customer service and credit, to resolve customer inquiries and disputes in a timely and professional manner.
7. Stay up-to-date with industry trends and regulations to ensure compliance and identify opportunities for process improvements.
8. Manage and maintain relationships with third-party collection agencies and legal counsel.
9. Prepare reports and presentations on collection activities and provide recommendations to senior management.
10. Handle escalated customer complaints and inquiries, ensuring timely and satisfactory resolution.
11. Continuously review and update collection policies and procedures to ensure they are in line with industry best practices and company goals.
12. Foster a positive and inclusive work environment that promotes teamwork, accountability, and a strong customer service culture.

According to JobzMall, the average salary range for a Collections Supervisor in San Antonio, TX, USA is $45,000 to $70,000 per year. However, this can vary depending on factors such as the size and industry of the company, the level of experience and skills of the individual, and the specific job responsibilities. Additionally, factors such as bonuses and benefits can also affect the overall salary range.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.