Client Offboarding Account Manager

At Chase Bank, we pride ourselves on providing exceptional customer service and building strong relationships with our clients. As a Client Offboarding Account Manager, you will play a crucial role in managing the offboarding process for our valued clients. We are seeking a highly organized and detail-oriented individual with excellent communication skills to join our team. In this role, you will work closely with our clients to understand their needs and ensure a smooth transition as they close their accounts. The ideal candidate will have a strong background in account management and a passion for delivering top-notch service to our clients. If you are a self-motivated problem-solver with a customer-first mindset, we encourage you to apply for this exciting opportunity with Chase Bank.

1. Manage the offboarding process for clients, ensuring a smooth and efficient transition as they close their accounts.
2. Communicate with clients to understand their needs and address any concerns or issues during the offboarding process.
3. Build and maintain strong relationships with clients, providing exceptional customer service and support.
4. Collaborate with internal teams to gather and organize necessary information for offboarding clients.
5. Develop and implement offboarding strategies to ensure a positive experience for clients.
6. Maintain accurate and up-to-date records of client offboarding activities.
7. Identify and escalate any potential issues or challenges in the offboarding process.
8. Proactively identify opportunities to improve the offboarding process and make recommendations to management.
9. Keep up-to-date with industry trends and best practices in client offboarding.
10. Work closely with the sales team to ensure a smooth handoff of clients from onboarding to offboarding.
11. Handle any client complaints or escalations in a professional and timely manner.
12. Ensure compliance with all company policies and procedures during the offboarding process.
13. Provide regular updates to management on offboarding activities and client feedback.
14. Collaborate with other departments to assist with cross-functional projects and initiatives.
15. Represent Chase Bank in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Client Offboarding Account Manager in Columbus, OH, USA is between $60,000 and $80,000 per year. This can vary depending on factors such as the company, experience level, and education of the individual. Additionally, bonuses and commission may also be included in the overall salary package for this position.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.