Branch Operations Lead - Greater Maryland Market

At Chase Bank, we believe that our employees are the driving force behind our success. That's why we are seeking a highly motivated and experienced individual to join our team as the Branch Operations Lead for the Greater Maryland Market. As the Branch Operations Lead, you will play a critical role in overseeing the day-to-day operations of our branches in the Greater Maryland area. We are looking for someone who is passionate about delivering exceptional customer service, has a strong understanding of banking operations, and is a natural leader. If you are a dynamic and results-driven individual with a desire to grow your career in the banking industry, we want to hear from you!

1. Oversee and manage the daily operations of multiple Chase Bank branches in the Greater Maryland Market.
2. Ensure that all branches are operating efficiently and effectively, adhering to company policies and procedures.
3. Develop and implement strategies to improve customer service and satisfaction.
4. Train and mentor branch staff in order to maintain a high level of customer service and operational excellence.
5. Monitor branch performance and identify areas for improvement, taking necessary actions to address any issues.
6. Maintain a thorough understanding of banking regulations and compliance standards and ensure all branches are in compliance.
7. Collaborate with other departments and team members to identify and implement process improvements and best practices.
8. Manage and maintain branch budgets, expenses, and financial goals.
9. Act as a liaison between branch staff and upper management, providing feedback and updates on branch operations.
10. Lead by example and demonstrate a strong work ethic, positive attitude, and commitment to the company's values.
11. Stay updated on industry developments and trends, and use this knowledge to drive innovation and growth within the branch operations.
12. Identify and resolve customer complaints and issues in a timely and professional manner.
13. Conduct regular audits and inspections to ensure branch compliance and security.
14. Collaborate with the human resources department to recruit, train, and retain qualified branch staff.
15. Participate in meetings and provide reports on branch performance and progress towards goals.

According to JobzMall, the average salary range for a Branch Operations Lead - Greater Maryland Market in Reisterstown, MD, USA is $55,000-$90,000 per year. This may vary depending on the specific company, experience level, and other factors.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.