Branch Operations Lead

At Chase Bank, we believe in providing exceptional customer service and creating a positive impact within our community. We are currently seeking a highly motivated and experienced individual to join our team as a Branch Operations Lead. As a Branch Operations Lead, you will play a crucial role in managing the daily operations of our branch, ensuring efficiency, accuracy, and compliance with company policies and procedures. If you are a natural leader with a strong background in banking operations and a passion for delivering top-notch service, we invite you to apply for this exciting opportunity.

1. Oversee and manage the daily operations of the branch, including but not limited to, opening and closing procedures, cash handling, and customer transactions.
2. Ensure all branch operations are compliant with company policies, procedures, and regulatory requirements.
3. Train and mentor branch staff on operational processes and procedures to ensure consistency and compliance.
4. Monitor and maintain branch inventory levels, including cash, supplies, and equipment.
5. Handle and resolve customer complaints and inquiries in a timely and professional manner.
6. Collaborate with other branch leaders to identify and implement process improvements to increase efficiency and customer satisfaction.
7. Conduct regular audits to ensure accuracy and compliance in all branch operations.
8. Maintain a high level of knowledge and understanding of all banking products and services offered.
9. Develop and maintain relationships with customers to promote a positive and welcoming atmosphere in the branch.
10. Act as a role model for the branch team, demonstrating exceptional customer service and professionalism at all times.
11. Stay up-to-date on industry trends and developments to continuously improve branch operations.
12. Collaborate with upper management to develop and implement branch goals and strategies.
13. Assist with hiring and training new branch staff as needed.
14. Maintain a safe and secure work environment for staff and customers by enforcing security protocols and procedures.
15. Represent the company and its values in the community and participate in community outreach programs and events.

According to JobzMall, the average salary range for a Branch Operations Lead in Batavia, IL, USA is between $45,000 and $65,000 per year. This can vary depending on the specific company, job responsibilities, and experience level.

JPMorgan Chase Bank, N.A., doing business as Chase Bank, is a national bank headquartered in Manhattan, New York City, that constitutes the consumer and commercial banking subsidiary of the U.S. multinational banking and financial services holding company, JPMorgan Chase.