Charter Communications

Traffic Specialist

Charter Communications

Charlotte, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a self-motivated individual with a passion for optimizing traffic flow and enhancing customer experience? If so, Charter Communications has the perfect opportunity for you! As a Traffic Specialist, you will play a crucial role in ensuring the smooth and efficient delivery of our services to our valued customers. We are seeking a detail-oriented and results-driven professional to join our team and help us continue to provide exceptional service. If you have a strong understanding of traffic management and possess excellent analytical and problem-solving skills, we want to hear from you!

  1. Manage and optimize traffic flow: The Traffic Specialist will be responsible for managing and optimizing the flow of traffic within our network to ensure efficient delivery of services to our customers.
  2. Enhance customer experience: The primary goal of the Traffic Specialist will be to enhance the overall customer experience by ensuring smooth and timely delivery of services.
  3. Monitor traffic patterns: The Traffic Specialist will be responsible for monitoring traffic patterns and identifying potential issues or bottlenecks that could impact service delivery.
  4. Analyze data and identify trends: Using various analytical tools and techniques, the Traffic Specialist will analyze data to identify trends and make data-driven recommendations for improving traffic flow.
  5. Develop and implement solutions: The Traffic Specialist will work closely with cross-functional teams to develop and implement solutions to optimize traffic flow and improve customer experience.
  6. Troubleshoot and resolve issues: In the event of traffic-related issues, the Traffic Specialist will be responsible for troubleshooting and resolving them in a timely manner to minimize impact on customers.
  7. Stay updated on industry trends: The Traffic Specialist will stay updated on industry trends, best practices, and new technologies related to traffic management to continually improve our processes.
  8. Collaborate with internal and external stakeholders: The Traffic Specialist will collaborate with various teams within the organization, as well as external partners and vendors, to ensure smooth traffic flow and efficient service delivery.
  9. Maintain documentation and reports: The Traffic Specialist will be responsible for maintaining accurate documentation and reports related to traffic management and providing regular updates to management.
  10. Continuously improve processes: The Traffic Specialist will proactively identify areas for improvement in traffic management processes and work towards implementing solutions to enhance efficiency and customer experience.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications
  • Strong Analytical And Problem-Solving Skills

  • Bachelor's Degree In Marketing, Communications, Or A Related Field

  • Minimum Of 2-3 Years Experience In Traffic Management Or Related Field

  • Proficiency In Traffic And Scheduling Software, Such As Wideorbit Or Strata

  • Excellent Communication And Interpersonal Skills To Work Effectively With Internal Teams And External Clients

Required Skills
  • Communication

  • Time Management

  • Scheduling

  • Attention to detail

  • Traffic Management

  • deadline management

  • Project coordination

  • Problem-Solving

  • Multi-tasking

  • Broadcast Operations

  • Traffic Software Proficiency

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Traffic Specialist in Charlotte, NC, USA is $35,000 to $55,000 per year. However, this may vary depending on the specific job responsibilities, level of experience, and the company's industry and size. Some factors that may affect the salary range include:

  1. Job responsibilities: The specific tasks and responsibilities of a Traffic Specialist can vary from company to company. Those with more complex or higher-level responsibilities may command a higher salary.

  2. Level of experience: As with most jobs, the more experience a Traffic Specialist has, the higher their salary is likely to be. Entry-level positions may offer salaries on the lower end of the range, while those with several years of experience may earn salaries closer to the top end.

  3. Industry and company size: The industry and size of the company can also impact the salary range for a Traffic Specialist. For example, a Traffic Specialist working for a large corporation may earn a higher salary than one working for a small business.

  4. Location: The cost of living and job market in the specific location can also affect the salary range for a Traffic Specialist. In cities with a higher cost of living, salaries may be higher to compensate for the higher expenses.

  5. Additional skills and certifications: Traffic Specialists with additional skills or certifications, such as knowledge of specific software or

Additional Information
Charter Communications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2024
Apply BeforeJune 21st, 2025
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About Charter Communications

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.

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