Supervisor, SMB Telesales

Are you a natural leader with a passion for driving sales and developing teams? If so, Charter Communications is looking for you to join our team as a Supervisor, SMB Telesales. As a Supervisor, you will play a crucial role in overseeing and motivating a team of telesales representatives to achieve their sales goals and provide exceptional customer service. We are seeking someone who is driven, organized, and has a strong understanding of sales techniques and strategies. If you are ready to take on a challenging yet rewarding role in a dynamic and fast-paced environment, then we want to hear from you!

1. Provide leadership and direction to a team of telesales representatives to drive sales and meet performance targets.
2. Develop and implement strategies to increase sales and improve team performance.
3. Motivate and inspire team members to reach their full potential and exceed expectations.
4. Monitor and evaluate individual and team performance, providing regular feedback and coaching.
5. Train and onboard new team members, ensuring they have the skills and knowledge to succeed in their role.
6. Utilize sales techniques and strategies to close deals and meet sales goals.
7. Collaborate with other departments to ensure a seamless customer experience and resolve any issues.
8. Maintain a deep understanding of the company's products and services, as well as industry trends and competition.
9. Analyze sales data and trends to identify areas for improvement and develop effective solutions.
10. Foster a positive and collaborative team culture, promoting teamwork and open communication.
11. Set and enforce performance expectations and provide appropriate consequences for underperformance.
12. Conduct regular team meetings to communicate updates, share best practices, and address any concerns.
13. Ensure compliance with company policies, procedures, and ethical standards.
14. Handle escalated customer issues and provide timely and effective resolutions.
15. Stay updated on industry developments and best practices to continuously improve team performance.

According to JobzMall, the average salary range for a Supervisor, SMB Telesales in Charlotte, NC, USA is $50,000-$70,000 per year. This may vary depending on factors such as experience, company size, and industry. Additionally, bonuses and commissions may also be included in the overall salary package.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.