Supervisor, Credit Services

Welcome to Charter Communications! We are a leading telecommunications company providing high-quality services to millions of customers nationwide. We are currently seeking a dedicated and experienced Supervisor for our Credit Services team. As a Supervisor, you will play a crucial role in ensuring the success of our credit services department and the satisfaction of our customers. We are looking for a highly motivated individual with a strong background in credit and collections, who can lead and mentor a team to achieve exceptional results. If you are a driven and customer-focused individual with excellent leadership skills, we want to hear from you!

1. Oversee the day-to-day operations of the Credit Services team, ensuring that all tasks are completed accurately and efficiently.
2. Supervise and mentor team members, providing guidance and support to ensure high levels of job performance and customer satisfaction.
3. Monitor team performance and implement strategies to improve productivity and efficiency.
4. Develop and maintain strong relationships with internal departments and external partners to ensure smooth and effective credit services processes.
5. Manage and resolve customer escalations and complaints in a timely and professional manner.
6. Train new team members on credit policies, procedures, and systems.
7. Conduct regular performance evaluations and provide constructive feedback and coaching to team members.
8. Collaborate with other supervisors and managers to identify areas for process improvement and implement solutions.
9. Stay updated on industry trends and changes in credit and collections regulations to ensure compliance.
10. Create and maintain reports on team performance, including key metrics and areas for improvement.
11. Communicate and reinforce company policies, procedures, and values to team members.
12. Lead by example and maintain a positive and customer-focused attitude at all times.

According to JobzMall, the average salary range for a Supervisor, Credit Services in St. Petersburg, FL, USA is between $53,000 and $73,000 per year. This can vary depending on the specific company, years of experience, and level of education of the individual. Some companies may also offer additional benefits and bonuses.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.