Supervisor, Credit Services

Are you a dynamic leader with experience in the credit services industry? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you! Charter Communications is seeking a highly motivated and experienced Supervisor for our Credit Services department. In this role, you will have the opportunity to utilize your leadership skills to manage a team of credit specialists and ensure the efficient and effective handling of customer credit inquiries and concerns. To be successful in this role, you must have a strong background in credit services, excellent communication and interpersonal skills, and a proven track record of driving results. Join our team and take your career to the next level with Charter Communications!

1. Manage and lead a team of credit specialists to ensure the timely and accurate resolution of customer credit inquiries and concerns.
2. Develop and implement strategies and processes to improve the efficiency and effectiveness of the Credit Services department.
3. Monitor team performance and provide coaching and feedback to ensure high levels of productivity and quality.
4. Conduct regular training sessions to ensure team members are knowledgeable about credit policies and procedures.
5. Collaborate with other departments, such as Billing and Collections, to resolve complex credit issues and provide excellent customer service.
6. Stay updated on industry trends and changes in credit regulations to ensure compliance.
7. Handle escalated customer inquiries and complaints in a professional and timely manner.
8. Analyze data and reports to identify areas for improvement and make recommendations to senior management.
9. Develop and maintain relationships with external partners and vendors to support credit services operations.
10. Mentor and develop team members, providing opportunities for growth and career advancement.
11. Maintain a positive and motivating work environment to drive team performance.
12. Conduct performance evaluations and make recommendations for promotions and bonuses.
13. Ensure all company policies and procedures are followed by the team.
14. Communicate department updates and performance metrics to senior management.
15. Participate in strategic planning and goal-setting for the Credit Services department.

According to JobzMall, the average salary range for a Supervisor, Credit Services in San Antonio, TX, USA is between $45,000 and $68,000 per year. This range can vary depending on the specific industry and company, as well as the individual's experience and qualifications.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.