Supervisor, Credit Services

Welcome to Charter Communications, one of the leading telecommunications companies in the United States. We are currently seeking a dynamic and experienced Supervisor of Credit Services to join our team. This key leadership role will oversee the day-to-day operations of our credit department, ensuring the timely and efficient delivery of credit services to our customers. We are looking for a highly motivated individual with a strong background in credit management and a passion for driving results. If you are ready to take on a new challenge and make a positive impact on our growing company, we invite you to apply today.

1. Oversee the daily operations of the credit department, including managing a team of credit analysts and support staff.
2. Ensure timely and accurate delivery of credit services to customers, including credit checks, credit approvals, and credit limit adjustments.
3. Develop and implement credit policies and procedures to minimize risk and maximize efficiency.
4. Monitor and analyze credit data and trends to identify areas for improvement and develop strategies to mitigate credit risk.
5. Provide guidance and support to team members in handling complex credit issues and customer inquiries.
6. Conduct regular performance evaluations and provide ongoing coaching and development to team members.
7. Collaborate with other departments, such as sales and customer service, to ensure a seamless and efficient credit process for customers.
8. Stay up-to-date on industry trends and best practices in credit management and implement changes as needed.
9. Manage relationships with external credit agencies and vendors to ensure timely and accurate credit reporting.
10. Prepare reports and presentations for senior management, highlighting key credit metrics and areas of improvement.
11. Act as a subject matter expert on all credit-related matters and provide training to team members and other departments as needed.
12. Maintain a customer-focused approach and ensure the delivery of exceptional customer service at all times.
13. Handle escalated customer complaints and work towards finding satisfactory resolutions.
14. Collaborate with cross-functional teams to develop and implement new credit products and services.
15. Ensure compliance with all relevant laws, regulations, and company policies related to credit services.

According to JobzMall, the average salary range for a Supervisor, Credit Services in Louisville, KY, USA is between $45,000 and $70,000 per year. This may vary depending on the company, industry, and level of experience of the individual.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.