Supervisor, Credit Services

Welcome to Charter Communications! We are currently seeking a highly motivated and experienced individual to join our team as a Supervisor for Credit Services. In this role, you will be responsible for leading a team of credit specialists to ensure efficient and effective operations within our credit services department. Your strong leadership skills and attention to detail will be crucial in ensuring our customers receive the best service possible. If you have a passion for credit services and a desire to lead a team to success, we want to hear from you! Join us at Charter Communications and make a difference in the lives of our customers.

1. Lead and manage a team of credit specialists to provide excellent customer service and achieve department goals.
2. Develop and implement processes and procedures to ensure efficient and accurate handling of credit-related tasks.
3. Train and mentor team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
4. Monitor team performance and provide regular feedback and coaching to improve individual and team performance.
5. Collaborate with other departments to resolve complex credit issues and provide solutions to customers.
6. Stay up-to-date with industry trends and best practices to continuously improve credit services offered to customers.
7. Ensure compliance with company policies, procedures, and regulatory requirements.
8. Handle escalated customer inquiries and complaints in a timely and professional manner.
9. Monitor and analyze credit reports and data to identify potential risks and take proactive measures to mitigate them.
10. Prepare and present reports on team performance, department metrics, and other relevant data to upper management.
11. Foster a positive and collaborative work environment by promoting teamwork, open communication, and a customer-centric mindset.
12. Participate in recruiting and hiring processes to build a strong and diverse team.
13. Conduct regular performance evaluations and provide recommendations for promotions, transfers, or disciplinary actions.
14. Continuously evaluate and improve credit processes and procedures to streamline operations and enhance customer satisfaction.
15. Serve as a role model for the team by exemplifying company values, professionalism, and a strong work ethic.

According to JobzMall, the average salary range for a Supervisor, Credit Services in El Segundo, CA 90245, USA is $59,000 to $77,000 per year. This may vary depending on the specific company, industry, and level of experience of the supervisor.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.