Representative, Customer Service Internet

Welcome to Charter Communications, where we are committed to providing exceptional customer service to our valued clients. We are currently seeking a dynamic and customer-focused individual to join our team as a Representative for our Internet services. As a Representative, you will be the first point of contact for our customers, ensuring their satisfaction by addressing their inquiries and concerns in a timely and efficient manner. This role requires excellent communication skills, a strong technical background, and a passion for delivering top-notch customer service. If you are a motivated and dedicated individual who thrives in a fast-paced environment, we invite you to apply for this exciting opportunity.

1. Greet and welcome customers in a warm and friendly manner.
2. Serve as the first point of contact for all customer inquiries and concerns regarding our internet services.
3. Respond to customer inquiries and concerns promptly and resolve issues in a timely and efficient manner.
4. Maintain a high level of knowledge and understanding of our internet services, policies, and procedures.
5. Communicate effectively with customers via phone, email, and chat channels.
6. Provide accurate and detailed information to customers regarding their accounts, billing, and technical support.
7. Collaborate with other departments to resolve complex customer issues and provide excellent customer service.
8. Maintain customer records and update account information as needed.
9. Identify and escalate priority issues to appropriate departments.
10. Meet and exceed customer satisfaction goals and metrics.
11. Keep up-to-date with industry trends and advancements in technology to provide customers with the best possible service.
12. Continuously strive to improve the customer experience and suggest process improvements.
13. Follow company policies and procedures to ensure customer satisfaction and data security.
14. Attend training sessions and meetings to stay updated on product and service knowledge.
15. Maintain a positive attitude and uphold a professional demeanor at all times.

According to JobzMall, the average salary range for a Representative, Customer Service Internet in St. Louis, MO, USA is between $30,000 and $45,000 per year. This range may vary depending on factors such as experience, education, and specific job duties. Additionally, some companies may offer benefits and bonuses in addition to the base salary.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.