Representative, Customer Service Internet

Welcome to Charter Communications, where our mission is to connect our customers to the world through high-speed internet and exceptional customer service. We are currently seeking a dedicated and energetic individual to join our team as a Representative for our Internet Customer Service department. As a Representative, you will play a crucial role in ensuring our customers have a positive and seamless experience with our internet services. If you are passionate about providing top-notch customer service, have a strong knowledge of internet technology, and thrive in a fast-paced environment, then we want to hear from you. Join us and be a part of a dynamic team that is committed to providing the best internet experience for our customers.

1. Provide exceptional customer service to all Charter Communications internet customers.
2. Serve as the primary point of contact for customers with inquiries or concerns regarding their internet services.
3. Troubleshoot and resolve technical issues related to internet connectivity, speed, and equipment.
4. Educate customers on internet technology and services to ensure they have a thorough understanding of their options.
5. Handle customer complaints and escalate to the appropriate department when necessary.
6. Maintain accurate and detailed records of customer interactions and transactions.
7. Stay up-to-date on industry trends and advancements in internet technology.
8. Collaborate with other departments to ensure a seamless customer experience.
9. Meet and exceed performance targets, including customer satisfaction ratings and resolution times.
10. Continuously strive to improve and enhance the overall customer experience.
11. Participate in training and development programs to enhance knowledge and skills.
12. Adhere to company policies and procedures, including privacy and security guidelines.
13. Work collaboratively with team members to achieve departmental goals.
14. Provide timely and accurate responses to customer inquiries via phone, email, or chat.
15. Display professionalism and a positive attitude at all times, representing Charter Communications in a positive light.

According to JobzMall, the average salary range for a Representative, Customer Service Internet in San Antonio, TX, USA is between $34,000 to $48,000 per year. This can vary depending on factors such as the company, experience level, and job responsibilities.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.