Representative, Customer Service Internet

At Charter Communications, we strive to provide exceptional customer service to our internet subscribers. As a Representative in our Customer Service department, you will play a crucial role in ensuring our customers have a positive experience with our internet services. We are looking for a passionate and customer-focused individual who can effectively communicate with our subscribers and provide solutions to their inquiries. If you have a strong understanding of internet technology and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to internet subscribers by effectively addressing their inquiries and concerns.
2. Communicate with subscribers in a professional and courteous manner, both over the phone and through written correspondence.
3. Demonstrate a deep understanding of internet technology and the ability to troubleshoot and resolve technical issues.
4. Build and maintain positive relationships with subscribers by listening to their needs and providing appropriate solutions.
5. Utilize company resources and tools to accurately and efficiently assist subscribers with account and service-related matters.
6. Maintain a high level of product and service knowledge to effectively educate subscribers on available options and upgrades.
7. Act as a liaison between subscribers and other departments within the company to ensure timely and satisfactory resolution of issues.
8. Document all customer interactions and inquiries in a detailed and organized manner.
9. Meet and exceed performance metrics and goals set by the company.
10. Continuously seek opportunities to improve processes and provide feedback to management for the betterment of the customer experience.

According to JobzMall, the average salary range for a Representative, Customer Service Internet in Maryland Heights, MO, USA is $31,000 - $37,000 per year. However, this can vary depending on factors such as the company, experience level, and specific job duties.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.