Representative, Customer Service Internet

Welcome to Charter Communications, a leading telecommunications company providing high-speed internet, cable TV, and phone services to millions of customers across the country. We are currently seeking a dedicated individual to join our team as a Representative, Customer Service Internet. As a Representative, Customer Service Internet, you will be the primary point of contact for our valued internet customers, assisting them with any inquiries or issues they may have. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of internet technologies. To be successful in this role, you must have excellent communication skills, be able to troubleshoot technical issues, and have a strong background in customer service. If you are a team player with a positive attitude and a drive to provide the best service possible, we would love to hear from you. Join us at Charter Communications and be a part of a dynamic and innovative team dedicated to connecting our customers to the world.

1. Serve as the primary point of contact for internet customers, addressing their inquiries and concerns in a timely and professional manner.
2. Provide exceptional customer service by building and maintaining positive relationships with customers.
3. Troubleshoot technical issues related to internet services and provide solutions to ensure customer satisfaction.
4. Utilize strong knowledge of internet technologies to assist customers with setting up and troubleshooting their services.
5. Handle and resolve customer complaints and escalations in a calm and efficient manner.
6. Maintain accurate and detailed records of customer interactions and transactions.
7. Collaborate with other team members to ensure a seamless and positive customer experience.
8. Stay informed about company products, services, and policies to accurately answer customer questions and provide information.
9. Identify and report any recurring customer issues to appropriate departments for resolution.
10. Continuously strive to meet and exceed customer satisfaction goals and metrics.
11. Adhere to all company policies and procedures, including privacy and security protocols.
12. Contribute to a positive and team-oriented work environment.
13. Attend trainings and meetings to stay updated on changes in products and services.
14. Embody the company's values of integrity, respect, and excellence in all interactions with customers and colleagues.
15. Maintain a positive attitude and willingness to assist customers in any way possible.

According to JobzMall, the average salary range for a Representative, Customer Service Internet in Greenwood Village, CO, USA is $32,000-$50,000 per year. This range may vary depending on factors such as the company, experience level, and additional skills or certifications.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.