Charter Communications

Representative, Customer Service Internet

Charter Communications
El Segundo, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you passionate about providing exceptional customer service and helping people navigate the digital world? Do you thrive in a fast-paced and dynamic work environment? If so, Charter Communications is looking for a Representative, Customer Service Internet to join our team. In this role, you will be responsible for delivering top-notch customer support for our internet services and resolving any technical issues that may arise. We are seeking a highly motivated and personable individual with a strong technical background and excellent communication skills. If this sounds like you, we would love to hear from you!

  1. Provide exceptional customer service to Charter Communications internet customers.
  2. Troubleshoot and resolve technical issues related to internet services.
  3. Respond to customer inquiries and concerns in a timely and professional manner.
  4. Utilize strong technical knowledge to troubleshoot and resolve customer issues.
  5. Maintain a positive and empathetic attitude towards customers at all times.
  6. Handle customer complaints and escalations with efficiency and effectiveness.
  7. Document and track customer interactions and issue resolutions in a clear and organized manner.
  8. Collaborate with other departments to ensure timely and satisfactory resolution of customer issues.
  9. Continuously strive to improve customer satisfaction and retention rates.
  10. Keep up-to-date with industry trends and advancements in order to provide the best support to customers.
  11. Provide guidance and assistance to customers in navigating the digital world.
  12. Adhere to company policies and procedures while delivering quality customer service.
  13. Meet and exceed set performance goals and metrics.
  14. Maintain a positive and professional image of Charter Communications at all times.
  15. Proactively identify and communicate potential issues or areas for improvement in customer service processes.
Where is this job?
This job is located at El Segundo, CA, USA
Job Qualifications

  • Excellent Communication Skills: A Representative, Customer Service Internet At Charter Communications Must Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.

  • Strong Technical Knowledge: The Candidate Should Have A Strong Understanding Of Internet Services And Technologies, As Well As Troubleshooting Techniques To Assist Customers With Technical Issues.

  • Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For This Position. Candidates Should Have A Proven Track Record Of Delivering Excellent Customer Service And Resolving Customer Issues In A Timely And Professional Manner.

  • Problem-Solving Skills: The Ability To Identify And Resolve Customer Problems Quickly And Efficiently Is Crucial For This Role. A Candidate With Strong Problem-Solving Skills And The Ability To Think On Their Feet Will Excel In This Position.

  • Multitasking Abilities: As A Representative, Customer Service Internet, The Candidate Will Be Required To Handle Multiple Tasks Simultaneously. The Ability To Prioritize And Manage Time Effectively Is Essential For Success In This Role.

Required Skills

  • Communication Skills

  • Time Management

  • Product knowledge

  • Multitasking

  • Conflict Resolution

  • Computer proficiency

  • Active listening

  • customer satisfaction

  • Problem-Solving

  • team

  • Technical Troubleshooting

  • Sales Techniques

Soft Skills

  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Representative, Customer Service Internet in El Segundo, CA 90245, USA is $35,000 - $55,000 per year. This salary range can vary depending on factors such as experience, education, and the specific company or industry.

Additional Information
Charter Communications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 21st, 2024
Apply BeforeApril 11th, 2026
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About Charter Communications

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.

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