Representative, Customer Service Internet

Hello! Charter Communications is seeking a dynamic and customer-focused individual to join our team as a Representative, Customer Service Internet. As a leading provider of internet services, we are dedicated to delivering exceptional customer experiences. In this role, you will be responsible for providing top-notch support to our internet customers, helping them navigate technical issues and inquiries with ease. We are looking for someone with excellent communication skills, a passion for problem-solving, and a strong understanding of internet technologies. If this sounds like you, we would love to hear from you!

1. Provide exceptional customer service to internet customers by addressing their inquiries, concerns, and technical issues promptly and accurately.
2. Utilize strong communication skills to effectively communicate with customers and provide clear and concise instructions or explanations.
3. Demonstrate a thorough understanding of internet technologies and troubleshoot technical issues to provide appropriate solutions.
4. Maintain a positive and professional attitude while interacting with customers, ensuring a high level of customer satisfaction.
5. Document all customer interactions and resolutions accurately in the company's systems.
6. Adhere to company policies and procedures while handling customer inquiries and technical issues.
7. Collaborate with other team members, including technicians and sales representatives, to provide a seamless customer experience.
8. Stay updated on the latest internet technologies and product offerings to effectively assist customers.
9. Identify and escalate complex or recurring issues to the appropriate department for resolution.
10. Meet and exceed performance targets, including customer satisfaction and resolution time metrics.

According to JobzMall, the average salary range for a Representative, Customer Service Internet in El Paso, TX, USA is between $24,000 and $44,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry the representative is working in. Some representatives may also receive bonuses and commission on top of their base salary. It is best to research specific job listings and companies in the El Paso area for more accurate salary information.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.