Representative, Customer Service Internet

Welcome to Charter Communications - a leading provider of high-speed internet, cable and phone services across the United States. We are currently seeking a dedicated and customer-focused individual to join our team as a Representative for our Internet Customer Service department. In this role, you will play a crucial part in providing exceptional support to our valued customers. If you have a passion for delivering top-notch service, possess excellent communication skills and are proficient in navigating internet and computer systems, we want to hear from you! Join our team today and be a part of our mission to connect people and businesses to the world.

1. Provide exceptional customer service to Charter Communications internet customers.
2. Serve as the primary point of contact for customer inquiries, concerns, and technical support.
3. Respond promptly and professionally to customer calls, emails, and chats while maintaining a positive and friendly attitude.
4. Troubleshoot and resolve internet and technical issues using effective problem-solving skills.
5. Educate customers on Charter Communications services and products, including internet, cable, and phone.
6. Maintain up-to-date knowledge of company policies, promotions, and procedures.
7. Document all customer interactions and accurately enter data into computer systems.
8. Work collaboratively with other team members to ensure customer needs are met in a timely and efficient manner.
9. Meet and exceed performance goals and metrics set by the company.
10. Continuously strive to improve customer satisfaction and retention rates.
11. Stay updated on industry trends and advancements in technology to better assist customers.
12. Handle billing inquiries and process payments and adjustments as needed.
13. Follow company guidelines and protocols to ensure customer privacy and security.
14. Maintain a positive and professional image of Charter Communications at all times.
15. Attend training sessions and meetings to enhance job knowledge and skills.

According to JobzMall, the average salary range for a Representative, Customer Service Internet in Columbus, OH, USA is $40,000 - $55,000 per year. This may vary depending on the specific company, experience level, and other factors.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.