Representative, Customer Service Billing
Are you a highly motivated and customer-oriented individual looking for a rewarding career in the telecommunications industry? Charter Communications is seeking a dedicated Representative for our Customer Service Billing team. As a vital member of our organization, you will play a crucial role in providing exceptional service and support to our valued customers. If you have excellent communication skills, a passion for problem-solving, and a strong understanding of billing processes, we want to hear from you! Join our team and help us deliver the best possible experience for our customers.
- Provide outstanding customer service to all Charter Communications customers, ensuring their needs and inquiries are addressed in a timely and professional manner.
- Serve as the primary point of contact for customers regarding billing inquiries, including but not limited to billing discrepancies, payment arrangements, and account updates.
- Maintain a thorough understanding of Charter Communications billing processes and policies, and effectively communicate this information to customers.
- Actively listen and empathize with customers to understand their concerns and resolve any issues effectively.
- Utilize problem-solving skills to identify root causes of billing discrepancies and work towards finding a resolution.
- Collaborate with other departments within the organization to ensure accurate and efficient billing processes.
- Keep detailed records of customer interactions and billing inquiries for reference and tracking purposes.
- Proactively identify and escalate any potential issues or concerns to the appropriate team members.
- Stay up-to-date with industry trends and continuously seek opportunities to improve the customer experience.
- Represent Charter Communications in a professional and positive manner at all times, both internally and externally.
Strong Communication Skills: The Ability To Effectively Communicate With Customers And Address Their Concerns Is Essential For A Customer Service Billing Representative. This Includes Active Listening, Clear And Concise Verbal And Written Communication, And The Ability To Explain Complex Billing Issues In A Simple Manner.
Knowledge Of Billing Systems: Experience And Proficiency With Billing Systems And Software Is A Must For This Role. This Includes Being Able To Navigate And Troubleshoot Billing Platforms, Enter And Update Customer Information, And Accurately Process Payments And Adjustments.
Attention To Detail: A High Level Of Attention To Detail Is Necessary For A Customer Service Billing Representative. They Must Be Able To Accurately Review And Verify Billing Statements, Identify Discrepancies, And Make Corrections As Needed. This Also Includes Ensuring Customer Information Is Entered And Updated Correctly In The Billing System.
Problem-Solving Skills: Dealing With Customer Billing Inquiries And Concerns Can Be Challenging, So Problem-Solving Skills Are Crucial For This Role. A Successful Representative Will Be Able To Think Critically And Creatively To Find Solutions And Resolve Issues In A Timely And Efficient Manner.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Customer Service Billing Representative. This Can Include Working In A Call Center, Retail, Or Other Customer-Facing Positions Where Skills Such As Empathy, Patience, And Problem-Solving Were Utilized.
Communication Skills
Data Entry
Time Management
Attention to detail
Conflict Resolution
customer service
Problem-Solving
Multi-tasking
Billing Knowledge
Billing Systems
Call Center Experience
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Communication Skills
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Representative, Customer Service Billing in Charlotte, NC, USA is $32,000-$40,000 per year. However, this may vary depending on the specific company, level of experience, and other factors.
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Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.
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