Rep 1, Billing Customer Service Rep.

Welcome to Charter Communications, where we strive to provide exceptional customer service to our valued clients. We are currently seeking a highly motivated individual to join our team as a Rep 1, Billing Customer Service Representative. As a vital part of our customer service team, you will play a crucial role in ensuring our customers have a positive experience with their billing inquiries. We are looking for individuals who are passionate about providing top-notch service, possess excellent communication skills, and have a strong attention to detail. If you are a driven individual who is looking for a rewarding career in customer service, we would love to hear from you.

1. Provide exceptional customer service to clients by promptly responding to billing inquiries and resolving any issues or concerns.
2. Serve as the main point of contact for customers regarding their billing accounts, including answering calls, responding to emails, and handling in-person interactions.
3. Maintain a thorough understanding of the company's billing policies and procedures to accurately address customer inquiries and concerns.
4. Handle a high volume of customer interactions while maintaining a positive and professional demeanor at all times.
5. Communicate effectively with customers to ensure their needs are understood and addressed in a timely manner.
6. Actively listen to customers and show empathy to build rapport and trust.
7. Accurately document customer interactions and transactions in the company's system.
8. Collaborate with other departments to resolve complex billing issues and ensure customer satisfaction.
9. Continuously strive to improve customer service processes and procedures to enhance the overall customer experience.
10. Meet performance metrics and goals set by the company, including customer satisfaction ratings and call resolution times.
11. Stay up-to-date on company products and services to effectively address customer inquiries and provide upselling opportunities.
12. Maintain a positive and professional attitude while representing the company to customers and colleagues.
13. Provide timely and accurate responses to customer inquiries and follow up as needed.
14. Attend training sessions and meetings to stay informed on new products, services, and procedures.
15. Adhere to company policies and procedures, including data security and confidentiality standards.

According to JobzMall, the average salary range for a Rep 1, Billing Customer Service Rep. in Schenectady, NY, USA is $33,000 - $38,000 per year. This may vary depending on the specific company, experience level, and other factors.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.