Major Account Manager

Do you have the necessary skills and experience to take on the challenge of being a Major Account Manager for Charter Communications? If you’re an individual who possesses a unique combination of business acumen and customer service excellence, we’d love to hear from you! As a Major Account Manager, you’ll be responsible for developing and managing relationships with a variety of customers in the telecommunications industry. You’ll need to be able to identify customer needs and develop solutions that increase customer loyalty and satisfaction. You’ll also need to monitor customer accounts and respond to inquiries in a timely and professional manner.The ideal candidate for this position will have a Bachelor's degree in Business, Communications, or related field, as well as 5+ years of experience in customer service or sales roles. You should also have strong communication and interpersonal skills, as well as the ability to build and maintain relationships with customers. A self-starter attitude, with the ability to work independently, is also essential.If you’re looking for a rewarding career with a growing company, this Major Account Manager role at Charter Communications could be the right fit for you.

Responsibilities:

• Develop and manage relationships with a variety of customers in the telecommunications industry • Identify customer needs and develop solutions that increase customer loyalty and satisfaction • Monitor customer accounts and respond to inquiries in a timely and professional manner • Provide excellent customer service to ensure customer satisfaction • Develop and maintain strong relationships with existing customers • Utilize sales and negotiation skills to close deals • Work independently to identify and develop new business opportunities • Update customer records and track progress on closed deals • Utilize effective problem-solving techniques to resolve customer issues • Stay current on industry trends and emerging technologies

According to JobzMall, the average salary range for a Major Account Manager in Cleveland, OH, USA is $68,000 to $90,000 per year. This range is based on the current market averages for the position.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.