Major Account Manager

Charter Communications is looking for a talented and ambitious Major Account Manager to join our team. This individual will be responsible for maintaining and developing high-value client relationships, developing and executing strategies to increase customer satisfaction, and ensuring customer success. The ideal candidate will have excellent communication and problem-solving skills, a strong customer service focus, and the ability to think strategically. If you are passionate about technology, customer service, and creating successful outcomes for customers, we would love to hear from you.

Responsibilities:

1. Develop and manage relationships with high-value clients to increase customer satisfaction and success.
2. Communicate effectively with clients and stakeholders to ensure customer needs are met.
3. Develop and execute strategies to increase customer satisfaction and success.
4. Analyze customer data to identify trends and opportunities to improve service and customer satisfaction.
5. Monitor customer feedback to ensure satisfaction and resolve any customer service issues.
6. Liaise with internal teams to ensure customer success goals are achieved.
7. Prepare and present reports to stakeholders on customer satisfaction and success.
8. Utilize knowledge of Charter Communications products and services to recommend solutions that meet customer needs.
9. Stay up-to-date on industry trends and technological developments to ensure customer success.

According to JobzMall, the average salary range for a Major Account Manager in St. Louis, MO, USA is between $68,928 and $114,751 annually. This range is based on salaries from employers who posted jobs on the JobzMall website.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.