Charter Communications

Enterprise Technical Support

Charter Communications

Riverside, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Charter Communications is looking for an enthusiastic and motivated individual to join its Enterprise Technical Support team. The successful candidate will be responsible for providing technical assistance and support to enterprise customers, working to ensure their satisfaction and loyalty.We are looking for a skilled problem-solver with a passion for customer service and an aptitude for troubleshooting technical issues. A successful candidate must be eager to accept new challenges and possess excellent communication and organizational skills.The ideal candidate will have experience in the telecommunications industry, knowledge of customer service principles and practices, and a customer-oriented attitude. They must also possess strong analytical and problem-solving skills, as well as the ability to diagnose and resolve technical issues in a timely manner. The ability to learn quickly and think on one’s feet is a must.If you are looking for an exciting opportunity to join a team of professionals dedicated to providing the best customer service experience possible, then Charter Communications may be the place for you!

Where is this job?
This job is located at Riverside, CA, USA
Job Qualifications
  • Excellent Customer Service Skills

  • Strong Technical Knowledge

  • Ability To Multi-Task And Prioritize Tasks

  • Excellent Written And Verbal Communication Skills

  • Experience In Troubleshooting Network And Operating System Issues

  • Familiarity With Networking Protocols And Security

  • Knowledge Of Telecommunications Systems And Equipment

  • Knowledge Of Cable And Internet Services

Required Skills
  • Documentation

  • Networking

  • Troubleshooting

  • Network Security

  • Operating Systems

  • Communication

  • Incident Management

  • customer service

  • VoIP

  • help desk

  • Escalations

  • Monitoring

  • Systems

  • Diagnostics

  • Wi-Fi

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • self-motivation

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Enterprise Technical Support in Riverside, CA, USA is $50,000 to $65,000. This salary range is based on salaries submitted by users to JobzMall, with some salaries falling outside of the range.

Additional Information
Charter Communications is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 11th, 2023
Apply BeforeJune 21st, 2025
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About Charter Communications

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.

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