
Enterprise Technical Support
At Charter Communications, we are looking for a motivated and experienced individual to join our Enterprise Technical Support team. This position requires an individual with a strong technical background and the ability to quickly troubleshoot complex technical issues. We are seeking a professional with excellent communication and customer service skills to provide support to our enterprise customers. The successful candidate must be able to work independently, as well as in a team environment. If you have the necessary qualifications and are looking for an opportunity to join an established and successful team, we want to hear from you!Qualifications:• Bachelor’s degree in Computer Science, Information Technology, or related field preferred• 5+ years of experience in technical support and/or engineering• Proven problem-solving and analytical thinking skills• Excellent written and verbal communication skills• Knowledge of network architecture, routing, and switching• Ability to work under pressure in a fast-paced environment• Ability to work independently as well as in a team environment• Ability to effectively prioritize and execute tasks in a high-pressure environment
Excellent Communication Skills
Ability To Work In A Fast-Paced Environment
Understanding Of Customer Service Principles
Advanced Problem-Solving And Troubleshooting Skills
Knowledge Of Networking And Server Configurations
Knowledge Of Microsoft Office And Windows Operating Systems
Ability To Support Multiple Platforms
Experience With Enterprise Level Products And Services
Process Improvement
Project Management
Networking
Troubleshooting
Data Analysis
Network Security
Problem Solving
customer service
Technical Documentation
Systems analysis
Escalation management
Monitoring
Software Installation
DNS management
System Maintenance
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Organizational skills
Teamwork
Adaptability
According to JobzMall, the average salary range for a Enterprise Technical Support in Dallas, TX, USA is between $44,000 and $61,000 per year. This salary range depends on factors such as experience, education, certifications and job responsibilities.
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Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.

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