Enterprise Account Manager

Welcome to Charter Communications, where we believe in providing cutting-edge technology and exceptional service to our customers. As an Enterprise Account Manager, you will play a crucial role in cultivating and maintaining relationships with our enterprise clients. We are looking for a passionate and results-driven individual who will be responsible for driving revenue growth, managing client accounts, and ensuring customer satisfaction. If you have a strong background in sales and account management, excellent communication skills, and a customer-centric mindset, we encourage you to apply for this exciting opportunity. Join our team and be a part of delivering unparalleled solutions to our valued enterprise customers.

1. Cultivate and maintain strong relationships with enterprise clients through regular communication and excellent customer service.
2. Drive revenue growth by identifying and pursuing new business opportunities within existing accounts.
3. Develop and implement strategic account plans to meet sales targets and objectives.
4. Serve as the main point of contact for assigned clients, addressing any concerns or issues in a timely and professional manner.
5. Proactively identify and address client needs and provide tailored solutions to meet their specific business needs.
6. Collaborate with cross-functional teams, including sales, marketing, and technical teams, to ensure seamless delivery of services to clients.
7. Monitor and analyze market trends, competitor activities, and customer feedback to identify potential risks and opportunities.
8. Prepare and present regular reports to management on account performance, sales activities, and client satisfaction.
9. Ensure timely and accurate billing and collection of payments from clients.
10. Maintain a deep understanding of Charter Communications' products and services, and effectively communicate their value to clients.
11. Stay updated on industry developments and best practices, and share insights and recommendations with clients to enhance their experience.
12. Adhere to all company policies, procedures, and ethical standards while representing Charter Communications to clients.
13. Provide exceptional customer service and resolve any issues or complaints in a professional and timely manner.
14. Continuously strive to improve the customer experience and identify areas for process improvement within the account management function.

According to JobzMall, the average salary range for a Enterprise Account Manager in Louisville, KY, USA is between $85,000 and $130,000 per year. This may vary based on factors such as experience, company size, and industry.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.