Director, Service Transformation & Decision Engineering
Welcome to Charter Communications, one of the leading telecommunications companies in the United States! We are currently seeking a dynamic and experienced Director of Service Transformation & Decision Engineering to join our team. In this role, you will have the opportunity to lead and drive transformational initiatives to enhance our service delivery processes and optimize decision-making across the organization. As a key member of our leadership team, you will play a critical role in shaping the future of our company and delivering exceptional experiences to our customers. We are looking for a highly skilled and motivated individual with a proven track record of successfully implementing service improvement projects and leveraging data-driven insights to inform strategic business decisions. If you are a strategic thinker, a collaborative leader, and a change agent, we invite you to apply for this exciting opportunity and make a significant impact on our business.
- Develop and implement a comprehensive service transformation strategy to improve the overall service delivery processes of the company.
- Lead and manage cross-functional teams to identify areas for improvement and develop action plans to achieve service transformation goals.
- Utilize data-driven insights and analytics to inform strategic decision-making and improve operational efficiency.
- Collaborate with key stakeholders, including department heads and senior leadership, to align service transformation initiatives with overall business objectives.
- Monitor and track progress of service transformation projects, providing regular updates to senior leadership.
- Conduct regular reviews and analysis of service delivery processes to identify opportunities for optimization and cost savings.
- Instill a culture of continuous improvement and innovation within the service delivery teams.
- Develop and implement training programs to ensure all employees are equipped with the necessary skills to support service transformation efforts.
- Stay current with industry trends and best practices related to service transformation and decision engineering.
- Represent the company at industry events and conferences to share insights and learn from other industry leaders.
- Act as a change agent, promoting a positive and collaborative work environment and driving organizational change.
- Ensure compliance with all company policies and procedures related to service delivery and decision-making.
- Manage and allocate resources effectively to support service transformation initiatives.
- Provide mentorship and guidance to team members to foster their professional growth and development.
- Evaluate and recommend new technologies and tools to enhance service delivery processes.
Strong Leadership Skills: A Director Of Service Transformation & Decision Engineering At Charter Communications Must Possess Exceptional Leadership Skills To Effectively Manage A Team And Drive Transformational Change Within The Organization.
Extensive Experience In Service Transformation: The Ideal Candidate Should Have A Proven Track Record Of Successfully Leading Service Transformation Initiatives In A Large Organization, Preferably In The Telecommunications Industry.
Expertise In Decision Engineering: This Role Requires A Deep Understanding Of Decision Engineering And Its Application In Service Delivery. The Candidate Should Have A Strong Background In Data Analysis, Modeling, And Optimization Techniques.
Strategic Thinking And Problem-Solving Abilities: As A Director Of Service Transformation & Decision Engineering, The Candidate Must Be Able To Think Strategically And Use Data-Driven Insights To Identify And Solve Complex Business Problems.
Excellent Communication And Collaboration Skills: The Candidate Must Possess Excellent Communication Skills To Effectively Convey Ideas And Solutions To Cross-Functional Teams And Stakeholders. They Should Also Be Able To Collaborate Effectively With Different Departments To Drive Successful Service Transformation.
Change Management
Process Improvement
Strategic Planning
Project Management
Data Analysis
Data Visualization
Decision Making
Team Leadership
Customer Experience
Business
Service Design
Stakeholder engagement
Communication
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, Service Transformation & Decision Engineering in Stamford, CT, USA is between $145,000-$220,000 per year. This may vary depending on the specific company, industry, and level of experience.
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Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.
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