Client Relationship Specialist (MDU/Bulk Retention)

At Charter Communications, we are committed to providing exceptional customer service and building strong relationships with our clients. As a Client Relationship Specialist for our MDU/Bulk Retention team, you will play a crucial role in ensuring the satisfaction and retention of our multi-dwelling unit (MDU) and bulk clients. We are seeking a highly motivated and personable individual who is passionate about delivering top-notch service and fostering long-term partnerships with our valued clients. If you have a strong background in customer relations, excellent communication skills, and a drive for success, we want you to join our team!

1. Develop and maintain strong relationships with multi-dwelling unit (MDU) and bulk clients.
2. Serve as the primary point of contact for MDU and bulk clients, addressing their needs and concerns in a timely and professional manner.
3. Proactively identify and address potential issues or challenges that may impact client satisfaction and retention.
4. Collaborate with other teams within the company to ensure seamless delivery of services to MDU and bulk clients.
5. Communicate with clients to gather feedback, assess their level of satisfaction, and identify opportunities for improvement.
6. Use excellent communication skills to effectively convey complex information and build rapport with clients.
7. Analyze data and metrics to track client retention and identify areas for improvement.
8. Develop and implement strategies to increase client satisfaction and retention.
9. Stay up-to-date on industry trends and best practices to continuously improve client relationships.
10. Create and maintain client records and documentation accurately and efficiently.
11. Collaborate with sales and marketing teams to identify new opportunities for business growth within the MDU and bulk client segment.
12. Provide training and support to colleagues to ensure consistent and high-quality service delivery to MDU and bulk clients.
13. Represent the company at meetings, conferences, and events related to MDU and bulk client relationships.
14. Adhere to company policies, procedures, and ethical standards at all times.
15. Continuously strive to meet and exceed performance goals and targets set by the company.

According to JobzMall, the average salary range for a Client Relationship Specialist (MDU/Bulk Retention) in Charlotte, NC, USA is $40,000 - $55,000 per year. This can vary depending on factors such as experience, education, and company size. Some employers may also offer additional benefits and bonuses.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.