Call Center Sales Retention Representative

Are you a charismatic and customer-oriented individual with a knack for sales and retention? Do you thrive in a fast-paced and dynamic work environment? If so, we have the perfect opportunity for you! Charter Communications is seeking a highly motivated Call Center Sales Retention Representative to join our team. In this role, you will have the opportunity to utilize your exceptional communication skills and sales expertise to provide top-notch customer service and retain our valued customers. If you are passionate about delivering results and exceeding customer expectations, then we want to hear from you!

1. Utilize exceptional communication skills to interact with customers and potential customers.
2. Utilize sales expertise to identify and meet customer needs and retain current customers.
3. Provide top-notch customer service by addressing customer inquiries, concerns, and escalations.
4. Maintain a positive and friendly demeanor while handling customer interactions.
5. Meet and exceed sales targets and retention goals set by the company.
6. Keep up-to-date on company products and services to effectively communicate and promote them to customers.
7. Utilize effective sales techniques and strategies to persuade and close sales.
8. Act as a brand ambassador for Charter Communications and represent the company in a professional manner.
9. Utilize problem-solving skills to find solutions for customer issues and concerns.
10. Maintain accurate and detailed records of customer interactions and sales transactions.
11. Collaborate with team members and other departments to ensure a seamless customer experience.
12. Adapt to a fast-paced and dynamic work environment and be able to handle a high volume of calls.
13. Continuously strive to improve sales and retention techniques through training and coaching.
14. Remain compliant with company policies and procedures at all times.
15. Uphold a high level of integrity and professionalism in all customer interactions.

According to JobzMall, the average salary range for a Call Center Sales Retention Representative in Charlotte, NC, USA is $30,000 - $60,000 per year. This can vary depending on factors such as experience, performance, and the specific company or industry the representative is working in. Additional benefits such as bonuses, commissions, and health insurance may also be included in the overall compensation package.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.