Call Center Sales Retention Rep

Welcome to Charter Communications, a leading telecommunications company dedicated to providing our customers with exceptional service and cutting-edge technology. We are currently seeking a highly motivated and driven individual to join our team as a Call Center Sales Retention Representative. In this role, you will play a vital role in retaining and upselling our existing customers by providing outstanding customer service and sales support. If you have a passion for sales, excellent communication skills, and a desire to excel in a fast-paced environment, we want to hear from you. Join us and be a part of our dynamic team, helping to drive our success and the satisfaction of our valued customers.

1. Provide exceptional customer service to existing customers, ensuring their needs and concerns are addressed in a timely and professional manner.
2. Utilize effective sales techniques to retain and upsell current customers.
3. Build and maintain positive relationships with customers to foster loyalty and trust.
4. Respond to customer inquiries and resolve issues in a timely and efficient manner.
5. Meet and exceed sales targets and goals set by the company.
6. Consistently maintain a high level of product knowledge to effectively sell and upsell services.
7. Utilize various sales tools and systems to track and manage customer interactions.
8. Collaborate with team members and other departments to ensure a seamless customer experience.
9. Continuously learn and adapt to changing products, services, and sales techniques.
10. Maintain accurate and detailed records of customer interactions and sales transactions.
11. Provide feedback and suggestions for improvement to management.
12. Maintain a positive and professional demeanor at all times, representing the company's values and brand.
13. Adhere to company policies and procedures, including privacy and security protocols.
14. Stay updated on industry trends and advancements to better serve customers.
15. Contribute to a positive and collaborative team environment.

According to JobzMall, the average salary range for a Call Center Sales Retention Rep in Charlotte, NC, USA is between $29,000 to $40,000 per year. This may vary depending on the company, experience, and performance. Some companies may also offer commission or performance bonuses on top of the base salary.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.