Call Center Sales Business Retention Representative

Are you a motivated, enthusiastic individual who loves a challenge? Are you passionate about providing exceptional customer service? We are looking for a Call Center Sales Business Retention Representative to join our team at Charter Communications. In this role, you will be responsible for providing a high level of customer service to existing customers in order to retain their business.The ideal candidate for this position should possess excellent communication and customer service skills, as well as a strong knowledge of Charter products and services. You should also be highly organized and able to handle multiple tasks in a fast-paced environment. If you’re looking for an opportunity to work in a customer service role with a dynamic team, then this could be the perfect fit for you.

Responsibilities:

1. Provide an exceptional level of customer service to existing customers to retain their business.
2. Ensure customers are aware of and understand the full range of Charter products and services.
3. Handle calls in a fast-paced call center environment.
4. Manage multiple customer service tasks at once.
5. Troubleshoot customer issues in a timely and efficient manner.
6. Provide accurate information about Charter products and services.
7. Utilize excellent communication skills to effectively respond to customer inquiries.
8. Remain up-to-date on current promotions and product updates.
9. Develop and maintain positive customer relationships.
10. Follow all company policies and procedures.

According to JobzMall, the average salary range for a Call Center Sales Business Retention Representative in Charlotte, NC, USA is $36,000 to $44,000 per year. The salary range may vary depending on experience, skills, and other factors.

Charter Communications, Inc. is an American telecommunications and mass media company that offers its services to consumers and businesses under the branding of Spectrum. Providing services to over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third largest pay TV operator behind Comcast and AT&T. It is the fifth largest telephone provider based upon residential subscriber line count.