Service Support Analyst

Diagnosing and solving end user desktop application issues such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management) and provide appropriate solution. Providing incident status updates to management and end-users per service level guidelines. Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets). Giving excellent customer service, using professional etiquette, and empathizing with the customer. Understanding and practicing Emotional Intelligence (EQ). Working collaboratively with others while supporting and maintain good relationships with users. Receiving constructive feedback and demonstrating improvement.

According to JobzMall, the average salary range for a Service Support Analyst in 2423 E Lincoln Dr, Phoenix, AZ 85016, USA is $41,000 to $51,000. This range may vary depending on the individual's experience, skills, and qualifications.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.