Production Support Engineer

Are you a tech-savvy problem-solver with a passion for providing top-notch customer support? Look no further! Charles Schwab is seeking a talented Production Support Engineer to join our dynamic team and help us deliver exceptional service to our clients. In this role, you will play a crucial role in ensuring the smooth operation of our production systems, identifying and troubleshooting technical issues, and collaborating with cross-functional teams to drive continuous improvement. If you have a strong technical background, superb communication skills, and a drive to deliver results, we want to hear from you! Join us at Charles Schwab and be part of a company that values innovation, collaboration, and client satisfaction.

1. Monitor and maintain the smooth operation of production systems to ensure high availability and optimal performance for clients.
2. Identify technical issues and effectively troubleshoot them to resolution, minimizing downtime and impact on clients.
3. Collaborate with cross-functional teams, including developers and system administrators, to identify and implement solutions to improve system performance and reliability.
4. Act as a technical expert and resource for the customer support team, providing guidance and assistance with complex technical inquiries.
5. Develop and maintain technical documentation, including system diagrams and standard operating procedures, to ensure efficient and effective support processes.
6. Stay up-to-date with the latest technologies and industry trends, and proactively make recommendations for system improvements and upgrades.
7. Communicate technical issues, updates, and resolutions to internal stakeholders and clients in a clear and timely manner.
8. Participate in on-call rotations to provide 24/7 support for critical production systems.
9. Continuously monitor and analyze system performance data to identify potential issues and proactively address them.
10. Uphold company values of innovation, collaboration, and client satisfaction in all aspects of the role.

According to JobzMall, the average salary range for a Production Support Engineer in Chicago, IL, USA is $70,000 - $90,000 per year. This may vary depending on the specific company, industry, experience level, and education of the individual. Some companies may offer higher salaries for individuals with more experience or specialized skills. It is recommended to research the specific company and their salary ranges to get a better understanding of the potential salary for a Production Support Engineer in Chicago.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.