IT Support Analyst

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. Diagnose and troubleshoot end user desktop application issues and provide appropriate solution. Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team. Provide incident status updates to management and end-users per service level guidelines. Support and maintain effective relationships with users. Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets). Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management). Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).

According to JobzMall, the average salary range for a IT Support Analyst in 438 E El Camino Real, Sunnyvale, CA 94087, USA is between $54,000 and $82,000. This range is based on the average salaries reported by job postings in the area. Salaries for IT Support Analysts vary depending on experience, skills, and the company.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.