Intraday Workforce Analyst

Members of this team are responsible for developing business agreements and actions to assist with intraday call volumes and staff management that leverage our bias towards action when both excess capacity and/or shortfalls are present. Monitoring our telephony network and phone team staff levels real-time. Managing and optimizing off phone activities through real-time and near term actions. Executing quick routing and quota table changes. Partnering with leadership to return representatives to the phones, rescheduling preplanned development efforts for a later time, or scheduling development efforts between various business leaders and our front line representatives to leverage periods of time where excess staffing is forecasted and/or occurring. Leveraging partnerships across multiple areas to implement according to plan, and to escalate or course-correct any deviations from the plan. Recognizing gaps and opportunities, framing the situation in clear language, and providing viable options with related implications in a timely and compelling manner.

According to JobzMall, the average salary range for a Intraday Workforce Analyst in 3000 Schwab Way, Westlake, TX 76262, USA is $67,500 to $82,000 per year. This range can vary depending on the experience of the analyst and the exact duties and responsibilities of the job.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.