Human Resources Contact Center Associate

Welcome to Charles Schwab, where we believe in helping our clients achieve their financial goals with integrity and innovation. As a Human Resources Contact Center Associate, you will play a crucial role in providing exceptional customer service to our employees and supporting our company's mission. We are looking for a highly motivated individual with excellent communication skills and a passion for assisting others. If you have a strong background in human resources and thrive in a fast-paced environment, we would love to have you on our team. Join us in making a meaningful impact on the lives of our employees and our business.

1. Provide exceptional customer service to employees through various communication channels, including phone, email, and live chat.
2. Serve as the main point of contact for all human resources inquiries and concerns, including but not limited to benefits, payroll, and employee relations.
3. Maintain a thorough understanding of company policies and procedures to accurately and effectively address employee inquiries.
4. Offer guidance and support to employees on HR-related matters, including but not limited to performance management, career development, and company culture.
5. Collaborate with other HR team members to ensure a seamless and consistent experience for employees.
6. Keep accurate records of all employee interactions and inquiries in a timely manner.
7. Proactively identify trends and patterns in employee inquiries and provide feedback to HR leadership for continuous improvement.
8. Actively participate in training and development programs to maintain a strong understanding of HR policies, procedures, and best practices.
9. Handle confidential employee information with the utmost discretion and professionalism.
10. Foster a positive and welcoming environment for employees by promoting a culture of respect, diversity, and inclusivity.
11. Contribute to special HR projects and initiatives to support the company's overall goals and objectives.
12. Continuously seek opportunities to improve processes and procedures to enhance the employee experience.
13. Demonstrate a strong commitment to the company's mission, values, and ethical standards.
14. Keep abreast of industry trends and advancements in HR to continuously improve and enhance job performance.
15. Serve as a brand ambassador for Charles Schwab, representing the company's values and culture in all interactions with employees and external parties.

According to JobzMall, the average salary range for a Human Resources Contact Center Associate in Westlake, TX, USA is between $38,000 to $50,000 per year. This range can vary depending on factors such as experience, education, and the specific company hiring for the position.

Through its operating subsidiaries, The Charles Schwab Corporation (NYSE: SCHW) provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services.